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Gerald Hyundai

North Aurora, IL

4.0
1,665 Reviews

209 Hansen Blvd.

North Aurora, IL

60542

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1,665 Reviews of Gerald Hyundai

July 22, 2017

Excellent and efficient and understanding The best of all the dealers I went to too. Kind, thoughtful, efficient, thorough and will be a regular customer and recommend you. Went the extra mile More

by ddhutchins1001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chino, Dany Khochaba, Tony Scaglione, Brenden Hurd
Jul 26, 2017 -

Gerald Hyundai responded

Thank you for your truly exceptional review and congratulations on your purchase. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. We hope you will continue to use our dealership for your parts and service needs. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 21, 2017

The Worst I Have Encountered Poor communication, poor follow up. Sign on the dotted line and then.... oh wait who are you? That's the feeling I got and get.... This brand new car More

by c3m7b
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 21, 2017 -

Gerald Hyundai responded

Thank you for bringing this to our attention, I will pass this onto our team. Please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

Jul 21, 2017 -

Gerald Hyundai responded

I want to once again truly apologize for your experience. At Gerald Hyundai we pride ourselves on great customer service and going the extra mile for our customers. In you case we truly dropped the ball and I hope that we can earn back your trust in the future. If you have any other concerns please reach out to me directly so I can resolve it for you. Thanks, Michael Chino General Sales Manager

July 21, 2017

Content Hyundai has come along way with there vehical this last month we was giving a Hyundai Sonata rental car. And it was great on gas and one of the reason More

by lamarharris81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez
Jul 26, 2017 -

Gerald Hyundai responded

Thank you for sharing your experience with us, Lamar. Please don't hesitate to contact us with any questions you may have. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 21, 2017

5 star service Great guys at Gerald. Got the car I asked for even though they did not have in stock at the time. Gave me options in case I wanted to change. More

by jdorado1983
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kapouranis, Justin Polzin
Jul 26, 2017 -

Gerald Hyundai responded

Thank you for the kind words! We couldn't be happier that you had a wonderful car buying experience here at our dealership! Congratulations on your new car. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 20, 2017

Excellent Experience Car buying is nothing new to me...and the most important thing for me is the salesperson being true to their words. This is why Gerald is my preferred More

by darridge3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Lopez, Dany Khochaba, Nick Smiley, Dan Racine
Jul 21, 2017 -

Gerald Hyundai responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing a hassle-free service. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 20, 2017

Hyundai Santa Fe Purchase Justin Polzin, our sales rep, was terrific to work with. Overall, I very much enjoyed working with Justin and would buy from him again. Dan Racine, t More

by jassell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Polzin, Dan Racine
July 19, 2017

Nice Experience The experience we had buying a new vehicle at Gerald was very nice. Nderim was attentive to our needs and with Alex showed multiple vehicles that me More

by akaitschuk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dany Khochaba, Alex Kapouranis, Nderim Shala
Jul 20, 2017 -

Gerald Hyundai responded

Congratulations on your new car! Thank you so much for giving us an opportunity to work with you! We appreciate your feedback and are happy to hear that Nderim and Alex were able to meet your needs. We look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 19, 2017

Painless This was the best car-buying experience I have ever had. Quote over the phone was accurate. Total time from in the door to out with my new car was 2 1 More

by myoung1275
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete
Jul 20, 2017 -

Gerald Hyundai responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am grateful to hear that our staff worked hard enough to make your purchase completely painless. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 19, 2017

GREAT experience Frank is great to work with, super friendly. This is the second vehicle I have brought from him. I will buy from Frank and Gerald again. More

by kathy7646
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chino, Frank Laurenzana
Jul 20, 2017 -

Gerald Hyundai responded

Kathy, we would like to thank you for your review regarding your recent buying experience with us. We recognize that this is your second vehicle purchase from Frank and Gerald Hyundai and wanted to say "Thank you". We do appreciate your business and look forward to assisting you with all your future automobile needs. Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

July 18, 2017

Sonata buying at Gerald It was an extremely pleasant experience buying car from Gerald. The staff was very knowledgeable and did not try to push anything extra. We were late More

by rkmul1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenden Hurd
Jul 20, 2017 -

Gerald Hyundai responded

Thank you for the kind words! We couldn't be happier that you had a pleasant car buying experience here at our dealership! Congratulations on your new Sonata. Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Nick Smiley - General Manager, nsmiley@geraldauto.com

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