George Moore Chevrolet

3 visits 3 times charged to get air fixed Made appointment gave my # dropped of truck gave my # 3 days later called they said they called me used wrong # said could fix air for $400 ok fix it Made appointment gave my # dropped of truck gave my # 3 days later called they said they called me used wrong # said could fix air for $400 ok fix it left lot two blocks later not fixed late for work can't bring back months later came back charged another $100+ worked short time came back agiain this time $650 would only credit me $200 from before , NEVER would have agreed to fix if it was gonna cost $950+ also sat in waiting room over 3 hours for a courtesy ride home thank you George Moore Chevrolet More

Worst dealership ever!! My fiancé and I were in Jacksonville from Orlando for a baptism with family. On the way to their house after church our car started to jerk and woul My fiancé and I were in Jacksonville from Orlando for a baptism with family. On the way to their house after church our car started to jerk and wouldn't move out of first gear. We stopped at the CVS on Atlantic and from there we did an onstar diagnostic which said there was an issue with the transmission. We towed it to the nearest Chevy dealership, which was George Moore since my car was still under warranty. It was Sunday so we had to do the drop key option. On Monday morning I never received a call so I called the dealership. They said they would take a look at it and get back to me as soon as they could. After 6 hours of not hearing anything I called back. They then said "ohh yeah we know have your car here but we can't look at it. We have only one transmission guy because that's all GM gives us and there are 4 cars in front of you. If will take a MONTH for us to LOOK at the car." Not fix it!! I then asked if I could please have a rental until my car was fixed. They stated "We can not give you a rental until we diagnose the problem"(even though they knew it was the transmission). We spoke to Dennis and Scott who were both very rude. Dennis told my fiancé that we could live without a car for a month, a lot of people do it, and then hung up on him twice. We asked to speak to George Moore (who is really Justin Moore) he was in a meeting and did call back. We missed the call, but called back within 5 minutes and he had left for the day at 4:00. He said he was call back and never did. They state on the holding message that they strive for customer service and excellence but they suck and did not provide us service. Since they were so rude we called my dealership here in Sanford and told them about our issue. They said "Get your car towed here and we can take care of it right away, we will also give you a rental car until yours is fixed (which it was within a week). We asked for George Moore to pay for the towing since they could not provide service and they refused! It cost 300 dollars to get our car towed which was so worth it since we didn't have to deal with George Moore, but since my car is under warranty that should not have been my responsibly. We hope they improve on their service skills and customer service and stop blaming GM for there problems! More

Best Service Experience Ever!! I took my 2006 Cadillac in for service and was so glad to see Mike Hopper and George Moore!! I always have the best service with Mike. No complaints I took my 2006 Cadillac in for service and was so glad to see Mike Hopper and George Moore!! I always have the best service with Mike. No complaints he is the best by fair More

Service Courtesy Driver Cam was an absolute joy to be around. Took care of all my needs and made sure I was where I needed to be 15 minutes ahead of time. I will undoubtedly Cam was an absolute joy to be around. Took care of all my needs and made sure I was where I needed to be 15 minutes ahead of time. I will undoubtedly be recommending your dealership on Cam Kearns attitude and love of customer service alone. You have a great employee. More

Service Experience This was the best Dealer experience I have ever had. Scott in service was excellent, he was professional, courteous, and just a pleasure to interact w This was the best Dealer experience I have ever had. Scott in service was excellent, he was professional, courteous, and just a pleasure to interact with. I like because he did not try to take advantage of me because I was a WOMAN. Like some dealers do. Cameron that drives the shuttle gave me "A" service, opened the door for me at drop-off and pick-up. He was profesional and was a joy to speak to during traveling to and from the dealership. Also, the lady that checked me out was so nice and pleasant. I was so over joyed with my experience at George Moore. More

horrible customer service I brought my car in about two weeks ago for two recalls and maintenance to be performed on my frozen gauge cluster. I hade an appointment for 0900. Th I brought my car in about two weeks ago for two recalls and maintenance to be performed on my frozen gauge cluster. I hade an appointment for 0900. The man behind the counter acted like I was wasting his time. He told me he could get to my car in 12 to 24 hours. I asked him why I had an appointment he told me they don't matter. I asked for a courtesy service car while they were working on mine (it was going to take at least 2-3 days) since that was the only car I own and he told me they don't do that. Lo and behold what do I see as I was walking my dog past my neighbors house?....None other than a George moore courtesy service loaner! More

My 2002 cadillac serviced each year 4/l3/15 . Have always had good experience with George Moore Chevrolet. Mike Harris is perfect advisor. He knows what he is doing, excellent employ 4/l3/15 . Have always had good experience with George Moore Chevrolet. Mike Harris is perfect advisor. He knows what he is doing, excellent employee. Mrs. Thornton More

Excellent Customer Service! I recently moved to the Jacksonville area, and was due for an oil change and tires rotated. I found the dealership online, and they were close to hom I recently moved to the Jacksonville area, and was due for an oil change and tires rotated. I found the dealership online, and they were close to home, so I scheduled an appointment. I had over 55,000 miles on the original set of brakes, so I scheduled front brake service as well. From the moment I arrived, Mr, Fall, my service consultant, was extremely friendly and verified the services I asked for. A few hours after dropping off my truck, Mr. Fall called me to tell me the truck was ready. Once I got there, he said that I still had over 50% of my brake pads left, and that he didn't replace them because "he wasn't going to sell me a service I didn't need". EXCEPTIONAL CUSTOMER SERVICE!! More

Someone please give them the definition of SERVICE Dropped 2012 Camaro off for scheduled appointment 7:30 am. Thank goodness I did not wait. Needed rattle in convertible top checked. Also, transmission Dropped 2012 Camaro off for scheduled appointment 7:30 am. Thank goodness I did not wait. Needed rattle in convertible top checked. Also, transmission sticking. Would not go in reverse or forward. That particular morning heard a pop when reverse finally decided it was ready for it's day. Did not get a call back close to 4 pm. Could not duplicate the noise I was told. Needed to check the top for more information. Has a lot of parts. Are you kidding me? Then wanted to charge me almost $100 to tell me that and keep my car overnight. I think not! When I picked my car up, I demanded to see the ticket. Never produced. This the second time I have had a problem with this service department. The last was for a simple oil change that turned into a car tow. Done! More

Very friendly Made sure that we were kept up to date on what they were doing and how much longer it would be. All around good experience. Made sure that we were kept up to date on what they were doing and how much longer it would be. All around good experience. More