George Moore Chevrolet

We went to George Moore Chevrolet to look at new Suburbans. Over the course of several days we worked with 2 salesman who were both extremely friendly and knowledgeable about the vehicle. While at Suburbans. Over the course of several days we worked with 2 salesman who were both extremely friendly and knowledgeable about the vehicle. While at the dealership they went out of their way to be nice, however, that is where any semblance of a good experience ended. We met who we will call salesman A on our first visit and test drove a new Suburban. He was friendly and it was overall a good experience. We were researching all large SUVs (Suburban, GMC's Yukon XL, and Ford's Expedition EL). As Chevy was our first stop we were not yet ready to talk numbers and left. The next day after we had a chance to look at the other manufacturers vehicles we returned to George Moore to take another look at the Suburban. Salesman A was unavailable so we worked with Salesman B. He was extremely knowledgeable about the vehicle and friendly. We sat down to talk numbers and the best price (although a fantastic deal) was a little more than we were willing to pay (and way more than a Ford). The paper that had the handwritten offer on the back side contained violent and inappropriate images. I'm all for recycling paper and not easily offended, but I had little kids with me. Fortunately, the didn't see the images, but it shows a total lack of regard for others. Perhaps, it was an honest mistake, but it was offensive and could have been devastating to others. As we were leaving he suggested another vehicle (which was more expensive) and said we may be able to get an even better deal. We said we would think about it and left. After some discussion about our options of Ford versus Chevy we decided that if George Moore could make us the deal we would be willing to pay more and give the Suburban a chance. We went back in to talk numbers and were about $1000 off on figures, but Salesman B said he would work on getting the price down and call us back so we left. Salesman B never called back, but the next morning Salesman A called and said they would be able to come down in price and we had a deal. Excited that we "had a deal" we went in that night to sign the paperwork. Salesman B said there was no deal and we were still about $800 apart in price, but he would call at 1000 the next morning to let me know if they could make a deal or not. He never called and it is now several days later (still no call). I understand that a deal cannot always be made. However, we wasted time going back to the dealership after we were told we had a deal and couldn't even get a promised follow up phone call. This was a 60K vehicle we were looking at purchasing and I couldn't even get the common courtesy of a follow up phone call. Perhaps, they are so busy at George Moore that my sale wasn't important enough for them. In any case, I would not recommend this dealership and think their customer service was atrocious. We were undecided if we should get the Suburban or Expedition EL, but this experience made the choice easy to go with Ford. More

We absolutely enjoyed working with Carlos. He was super helpful, informative and talked to us in terms we understood and less technical stuff. I walked in very stressed about the situation and felt at eas helpful, informative and talked to us in terms we understood and less technical stuff. I walked in very stressed about the situation and felt at ease knowing he would take care of the problem. Very friendly and funny! I was planning on going to the dealership I purchased my car from for service but I will now be seeing Carlos. Thank you for great service:) More

While recieving a terrible service/certification from a separate dealer, I brought my vehicle to George Moore Chevrolet and dealt diretly with Carlos who greeted me immediatley and assured me that I was in separate dealer, I brought my vehicle to George Moore Chevrolet and dealt diretly with Carlos who greeted me immediatley and assured me that I was in good hands. As a man of his word, I was indeed in good hands. He corrected my problem same day and restored my confidence in Chevy service. Great Job!! More

Carlos set up my appointment over the phone and was very prompt when I arrived the next morning. I explained to him what the problems were. After the mechanic went over the car, Carlos called me in to tal prompt when I arrived the next morning. I explained to him what the problems were. After the mechanic went over the car, Carlos called me in to talked with the mechanic to further explained what the problems were. Carlos called Enterprise to get me a rental car. He called me the next day to update me with what the mechanic had found out. He told me the car should be ready by Friday and it was ready, which saved me another day on the rental car. George Moore Chevrolet should be proud of having an employee like Carlos on the front line of service to the customers. More

Carlos and the team at George Moore were extremely helpful. They really helped me out when my Buick had mechanical problems. Not only did they squeeze me in but they were extremely quick with the repa helpful. They really helped me out when my Buick had mechanical problems. Not only did they squeeze me in but they were extremely quick with the repairs. On top of that, Carlos went above and beyond. My family and I will be loyal George Moore customer's for life! THANKS CARLOS! WE ARE 100% COMPLETELY SATISFIED! More

I am very pleased with the management and service I recieved at the service department, as long as I have been there I have had no issues with anyone. Carlos was great with everything I needed. Than recieved at the service department, as long as I have been there I have had no issues with anyone. Carlos was great with everything I needed. Thanks Shay P Mahon More

My experience at George Moore was amazing. Definitely one of my best car buying experiences so far. I told them exactly what I was looking for and how much I could afford. They actually listened to me and di of my best car buying experiences so far. I told them exactly what I was looking for and how much I could afford. They actually listened to me and didnt b/s me in anyway. I got the car I wanted for the price and payment I wanted. I have already recommend them to my friends and will use them myself in the future. More

I brought my 2004 corvette in to have the gas tank repaired/replaced. It was covered under an "additional warranty by General Motors. Jessica was thorough and polite. Very professional. My only "gripe repaired/replaced. It was covered under an "additional warranty by General Motors. Jessica was thorough and polite. Very professional. My only "gripe" is that this was a 2 day job, that was under a repair notice by General Motors, so not "normal wear and tear". This was an issue caused by Chevrolet, and they had to fix it. No loaner car was provided. I felt that since this was an issue caused by Chevrolet, that I should not have to incur the costs of a rental vehicle. If nothing else, George Moore Chevrolet, in the interest of customer service and satisfaction, should have provided one. It would not be a loss for them, since the warranty work is paid to them by Chevrolet. Dealers charge more for any kind of repair or maintence than non-dealers. It would have been a prime opportunity for them to "go the extra mile" in good faith. It is why I don't have maintenance or repair work done by a dealership. I have a place that I have been going to for 10 yrs (not fair to list their name here). They ALWAYS go the extra mile. Even in this case, I brought to them first to have it fixed, unaware of the "additional warranty". They were honest, went the extra mile, and told me about it so that I could get it done for free. The honesty and extra mile that my usual repair place does, keeps me going back, and I drive over 15 miles to them. Had George Moore Chevrolet been willing to do that, they might have gained a customer as they are only 2 miles away. So while the staff (Jessica) was professional and polite, George Moore Chevrolet dropped the ball. More