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George Moore Chevrolet

Jacksonville, FL

4.7
752 Reviews

10979 Atlantic Boulevard

Jacksonville, FL

32225

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Showing 752 reviews

January 27, 2023

The customer service was the worst. They are rude and completely lied about the truck and said they told me the estimate cost which they never did! More

by djtransportllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Moore, Jeremy Barnard
Jan 31, 2023 -

George Moore Chevrolet responded

We are so sorry to hear that you felt your experience was not up to par and would love the opportunity to make it right. Feel free to email vknapik@moorechevy.com with more details of your experience. Thank you!

December 27, 2022

Had an oil change service appointment scheduled. They were running behind so the service writer came out and apologized. Took longer than expected but I was happy with the service. More

by cdoder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Barnard
Jan 03, 2023 -

George Moore Chevrolet responded

Hello, Thank you for the great review! We appreciate your business and hope to see you again soon. Have a great week!

December 17, 2022

In the market for a new Colorado work truck. Was offered $3,000. less for my car then it was worth. When I questioned it I was told my car wasn't in as good of condition as I thought. I had just More

by slipperypete763
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Justin Moore, Justin Comer
Dec 17, 2022 -

slipperypete763 responded

Please review I posted

Jan 03, 2023 -

George Moore Chevrolet responded

Hello, We are sorry to hear that George Moore Chevrolet failed to meet all your needs during your visit. Please email swilliams@moorechevy.com all the details of your visit and the customers first and last name. Thanks for your time and have a great week!

November 16, 2022

Terrell Chipp is the best C8 Certified Technician money can buy. I was referred to Mr. Chipp from the C8 Forum Club. My car was professionally serviced and Detailed 3 hours earlier than anticipated as wel More

by Yourfavoritecarguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrell Chipp
Dec 08, 2022 -

George Moore Chevrolet responded

Thank you so much for the review! Terrell will be pleased to hear that he met all of your needs. Come see us again soon!

October 29, 2022

Service department is horrible after being told would hear back 3 days ago had to call and maybe parts will be in next Tuesday, again maybe that would be 2 weeks without a vehicle unacceptable and no com More

by susanwinn64
Customer Service
Recommend Dealer
No
Employees Worked With
Jeremy Barnard
Dec 08, 2022 -

George Moore Chevrolet responded

Susan, We are sorry you had this experience with us. Please send a detailed explanation of what happened at your earliest convenience to swilliams@moorechevy.com and we will do our best to help! Thanks and have a great day.

October 03, 2022

This was the second vehicle we bought from George Moore the staff there is always friendly and helpful. Mike Forrester was so nice to come in on his day off after the hurricane to help us buy our second ve More

by Country girl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Barnard
Oct 28, 2022 -

George Moore Chevrolet responded

Thank you so much for the great review! We know that Mike will be pleased to hear this. Come back and see us soon!

February 26, 2022

I want to thank the great staff of George Moore Chevy. I bought a new to me Chevy Colorado yesterday, and I love it. Mike Foerster has sold me three cars over the years and he always makes it very easy. I More

by jim.gruebel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Moore
Jan 03, 2023 -

George Moore Chevrolet responded

Jim, Thank you for the review! We appreciate your business and hope to see you again soon. Have a great week!

January 31, 2022

Less than truthful.Dont even work on your car everyday, they have had my truck 2 months.The part we have been waiting on has sat on the shipping pallet for over 2 weeks now. Im on the 3rd service rep,Kevin More

by lauredockery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris, Kevin, Scottie In service Dept.
Feb 01, 2022 -

George Moore Chevrolet responded

Your frustration is misdirected in this situation. This is an insurance claim and we can only move as fast as they approve labor and parts. The repair began with a wheel and tire replacement, then a bent rear axle. After we received approval from your insurance company, they insisted we replace the rear end with a used rear end. After waiting for the rear end to arrive, it was delivered in poor condition. When the Lane Manager called to explain this to you on January 20th, you hung up on him. Now you're taking to social to tell everyone how terrible we are, that's an odd way to ask us to help with your vehicle.

Feb 01, 2022 -

lauredockery responded

First of all, I was never called. I hung up on a 3 way call after Kevin started the conversation with, "oh, she called you too".and then started yelling at me when he was caught in a lie about who ordered the wrong part. George Moore and Geico are both responsible for this colossal screw up.And Im the one paying for it, as a matter of fact it has cost me almost 3k. I dont need this headache, my husband has S4 lung cancer, Im missing work and paying for a truck i havent seen in 2 months. Get it fixed, stop passing the blame around and just fix it already. The part has been there almost 3 weeks......whats the hold up now?? Whos fault is it, that its not done now? Not mine for sure.

Feb 01, 2022 -

lauredockery responded

You also left out the fact that the wrong part was ordered TWICE. And nobody from this dealership has called me, I call you, every time. The G.M. hasnt even responded to my phone calls. None of you are really trying to get it done and returned to me. This is definitely no way to conduct business.

October 27, 2021

I brought my car in for it's 100,000 mile tune-up. My service advisor, Mike, got me scheduled quickly and helped me figure out everything that needed to be done to ensure my car will be running smoothly More

by Devin R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
Oct 29, 2021 -

George Moore Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at George Moore Chevrolet, INC.

August 06, 2021

Don't trust them to do a serious check up of your used vehicle. They just rush through it to get it on the lot. I bought a 2011 from them in Jan 2021. Then I find out they don't know how or care if the oi More

by rick and laurie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin
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