George Moore Chevrolet

Amazing experience with MR Vegas, Kindle and knowledgeable man, definitely recommended. So happy with my 2026 Traverse knowledgeable man, definitely recommended. So happy with my 2026 Traverse More

Friendly and courteous customer service. Provided follow up info. All the staff was helpful and nice Provided follow up info. All the staff was helpful and nice More

I want to thank everyone at George Moore service especially Mike C for the professional handling of service with no problems. especially Mike C for the professional handling of service with no problems. More

I had great service from Mike and received all the vehicle information needed to enjoy my new car to the fullest vehicle information needed to enjoy my new car to the fullest More

They provided me with information about my trucks issues and kept me informed on progress. Provided a rental till I picked it. No issues anywhere. and kept me informed on progress. Provided a rental till I picked it. No issues anywhere. More

Made appointment for 12 noon for oil change (no tire rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A sa rotation or wash). The service advisor taking my info said he was not going back into my service request to delete the tire rotation and wash. S/A said he would write it on the paper service request. The S/A said told they were backed up and it would be 1.5 to 2 hours. I agreed and received text at 11:40 (I arrived early) to review status us service. At 1:41 (almost 1.75 hours past my appointment), I checked with S/A Mike. S/A Mike said normal time for an oil change is 1.5 to 2.0 hours. I told S/A Mike all I wanted was an oil change. S/A Mike said that was not on my service request. I told him the other S/A wrote did not want to update the service request and he wrote it on the paper service request. S/A Mike checked on my vehicle and said the tires were being rotated. S/A mike confirmed the intake S/A wrote no rotation on the S/R. S/A Mike said he had the Service Tech put the tires back on as they were originally. S/A Mike said they had been waiting for a lift for the tire rotation. I expressed my unhappiness with waiting 2 hours for a simple oil change. S/A Mike said that 1.5 to 2.0 hours is an industry standard turnaround time. I'm unhappy because I was given 3 different reasons for a 2.0 hour oil change. 1. Backed up 2. Waiting for a lift 3. 2.0 hours is an industry standard S/A Mike provided me a very weak I'M SORRY (I heard - I'm NOT sorry for poor service you received - I'm sorry you are not willing to accept our poor service without commenting). I asked to speak with a manager. S/A Mike said the manager was sitting beside him during our conversation. Manager said 1.5 to 2.0 hours was industry standard. I told manager I would be taking my business elsewhere. S/A Manager provided another weak I'M SORRY and seemed to be intimidated by resolving conflict. The Service Advisor area appears to be disorganized. It is difficult for customers and employees to navigate. A drink and a snack are appropriate in the S/A area, however I find it unprofessional for S/As have their meal spread out in that very tight customer/employee area. The two S/As I dealt with appeared to be coasting and displayed low concern regarding their job or customer satisfaction. S/A Manager was just there letting the S/As run the place. I noticed one S/A (a young man at the workstation near the front of the building) who was very engaged with his customers and seemed to be providing good service and wanting the customer to be satisfied. I have brought my vehicle to George Moore for service and repairs since I moved to Jax several years ago. I'm sure the loss of my business will not be missed. I'm retired and have time to wait. I understand things happen that are out of one's control and I pride myself on being patient. Other than one review, I always leave an outstanding review. If I receive poor service, I mark that up to people or circumstances on that day and I don't judge that one experience. My experience at George Moore service department did not seem to be one off. FYI - I have been considering buying a new vehicle. Even though I liked Dodge trucks and had minimum problems, I stopped buying them due to extremely poor dealer service. More

Mike C is the best! He is friendly and easy to work with. I recommend. He is friendly and easy to work with. I recommend. More

Came in for service and they were super friendly and fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very gratefu fast. Had a deadline to leave and they used two techs and Mike C also helped. It’s rare to be blown away by people that care anymore. Very grateful! More

I went into this thinking I was going to haggle and hassle. Little did I know I would get a more than fair price with little negotiating. Kori and her team are honest, upfront salesmen. And will be get hassle. Little did I know I would get a more than fair price with little negotiating. Kori and her team are honest, upfront salesmen. And will be getting my business whenever I need a car again. More

Prompt service Courteous personnel Pleasant atmosphere Easy to schedule appointment Answer questions readily Great location atmosphere Easy to schedule appointment Answer questions readily Great location More