Gengras Subaru Torrington

Nick listened to everything we wanted and made the experience great. He even kept to his word of not losing our business over price. Thank you experience great. He even kept to his word of not losing our business over price. Thank you More

I came in to Center Subaru with my wife to look for a better vehicle then the clunkers I've been dealing with in the past year. This is our first experience with buying any vehicle from Center Subaru. Ni better vehicle then the clunkers I've been dealing with in the past year. This is our first experience with buying any vehicle from Center Subaru. Nick was wonderful, energetic, confident. After talking to him a bit about what we where looking for. He found the perfect option for us a 2014 Subaru Forester 58,000 on dash. We took it for a ride and fell in love with it. We had to have it. Nick said he will get me into that car. Nick and the Finance dept worked very hard with the credit we had. I'm very happy My mom recommended them. She has gotten two Subaru's from them. We had a pleasant dealing with Nick from the Finance Dept. He talk to us about the paperwork and insurance options like gap insurance, bumper to bumper etc. Wonderful Experience with all of Center Subaru Staff. We will be back. More

I bought my car at Center Subaru, and I drive 50 miles to Center Subaru from New York for all my service, I won't go anywhere else. Center's service is the best! Center Subaru from New York for all my service, I won't go anywhere else. Center's service is the best! More

First Subaru I bought from center Subaru. My last car was bought at Dan Perkins which was definitely not a good experience in more ways than one, but mostly because they talked me out of the car I wanted to bought at Dan Perkins which was definitely not a good experience in more ways than one, but mostly because they talked me out of the car I wanted to buy. So, as soon as I paid it off, I went to Center to finally get the car I wanted in the first place. Center was great, they understood what I wanted and respected my choices. The process was seamless and they really did a nice job educating me on the car I wanted. They’ve been doing all my services for my previous car and they will be doing all the services for my new car. Thank you Center Subaru for finally giving me a stress less car buying experience. More

I didn't visit this dealership in person. I live in PA. I asked a question about my infotainment system & Liza helped me out with it. I asked a question about my infotainment system & Liza helped me out with it. More

As soon as I walked in the door I was greeted and given a tour of the facility. I originally planned on test driving a preowned wrx however it was not available. Nick sat down with me and showed the numbers tour of the facility. I originally planned on test driving a preowned wrx however it was not available. Nick sat down with me and showed the numbers of preowned vs new and decided let’s go new. They were able to find me a car that met my criteria and could have it delivered in within days. Nick went above and beyond to make sure all of my questions were answered. Everyone made it hassle free and will recommend this dealership to everyone in the future! Ohh and Nick, thanks for the pen!! More

The dealership itself was typical. I was a bit surprised that while we were waiting on Rob to check on the car we were interested in, we were not invited inside on a very cold evening. Rob could have done that while we were waiting on Rob to check on the car we were interested in, we were not invited inside on a very cold evening. Rob could have done more to show us the car history and comparable vehicles in stock, and didn’t initially take us as serious buyers. Once he realized we were we were given an offer for the new car and the trade in, which was WAY under the blue book value. I was nearly out the door knowing that Center Subaru was trying to low ball me. Rob and the financial guy improved the offer that included fixing damage to the vehicle. This damage should not have even been an issue since it was their car and they’re trying to sell it. It should be given that the dealer should fix any damage to vehicle prior to making the sale. In addition, I was very disappointed to find that only one key was with the vehicle. I told Rob that it would cost two to $300 for a replacement key and he didn’t believe me. I just ordered a second key and it cost $262. Again this to me is unacceptable and should be included with the purchase of a car. In addition, I was very disappointed to find that only one key was with the vehicle. I told Rob that it would cost $200-$300 for a replacement key and he didn’t believe me. I just ordered a second key and it cost $262. Again, this to me is unacceptable and should be included with the purchase of a car. Overall, I’m not too impressed with Center Subaru or my experience. He was mediocre at best. I did appreciate the fact though, that they did provide a loaner car and deliver a new vehicle to my house. My best advice is that the sales people should take every customer seriously and sell cars that are not damaged and that are in very good condition, and give customers a fair offer on the trade in. More

Friendly, easy to work with, just bought my 2nd car from them. highly recommend, especially since they carry the best brand of cars for living in the NW Corner of CT them. highly recommend, especially since they carry the best brand of cars for living in the NW Corner of CT More

Ashley in service did a great job addressing my concerns and getting my car fixed quickly. I loved the loaner too. Thanks Center Subaru team! and getting my car fixed quickly. I loved the loaner too. Thanks Center Subaru team! More

Made appointment for oil change/service. Took our car in right away, was out the door in 45 minutes. Gave me a rundown of tires, breaks, and fluids. Also told me what to expect next service at 60K. Aweso right away, was out the door in 45 minutes. Gave me a rundown of tires, breaks, and fluids. Also told me what to expect next service at 60K. Awesome experience as usual. More