Gengras Subaru Torrington

Outstanding Dealership Liza Wynne, as always the service and the personnel were amazing. We are so glad we went to Torrington to purchase our Subaru. Being a resident of Mi Liza Wynne, as always the service and the personnel were amazing. We are so glad we went to Torrington to purchase our Subaru. Being a resident of Middlebury we did try the Subaru in our town first before we bought our car. The quality of professionalism that we encountered there made us try Torrington and we we are so glad we purchased our car from you. It is worth the drive. I apologize I do not have all of the names of the personnel in service that I have worked with since I have purchased my car. They are very professional. More

Excellent service!! Xylina was phenomenal throughout the whole interaction. You have a wonderful employee who deserves every accolade and award you have to offer in custo Xylina was phenomenal throughout the whole interaction. You have a wonderful employee who deserves every accolade and award you have to offer in customer service as she is the walking example of excellence!! More

Very Pleased I recently brought my 2019 Outback into Center Subaru for its first service. So pleased with the courteous staff, namely, Liza Wynne, who sent me tex I recently brought my 2019 Outback into Center Subaru for its first service. So pleased with the courteous staff, namely, Liza Wynne, who sent me texts reminding me of my appointment and also, checking to make sure that all went well afterwards. Even while I was waiting for my car, I took notice of how polite and helpful the staff was. This is my second Subaru from this dealership and I honestly have never had a bad experience here. Thank you Center Subaru! More

Don't buy or lease a Subaru Ascent Picked up a 2019 Subaru Ascent Limited January 2019. April some lights on the dash started coming on like oil light engine light eye sight off etc. it Picked up a 2019 Subaru Ascent Limited January 2019. April some lights on the dash started coming on like oil light engine light eye sight off etc. it would go off after a bit. Took it down to dealer they said probably just type of gas you put in. Then the sunroof wouldn't close May, you would have to touch close button let go about ten times to get it to close. And the driver side window wouldn't close when it rained. So I brought it down. The dashboard lights would go on while driving randomly. Service said probably the window and sunroof need to be lubed. next oil change. This was June. Then the side plastic piece attaching the roof to the dashboard covering the air bag popped off. Brought it to service they said just a clip and we can pop it in so they did. hour later it popped off. So the dashboard lights were going on and off and now would stay on so no ABS, engine light Oil temp, all of them, the sunroof, driver side window, and now the plastic piece covering airbag. July 22nd 2019 dropped off car after they said take a video of everything wrong so I did. When I dropped car off July 22nd I showed them video of everything and also emailed them. of course they thought it was crazy. So its August 20th and the Subaru is still at the dealer and here are the problems so far that I know: ordered new sunroof, ordered new plastic air bag cover, replaced the transmission harness, no clue on driver side window if it works, and also the mechanic scratched the bumper so they sent car to a body shop to get a replacement bumper, then they sent car to get detailed because...they got oil stains on the headliner of the car when putting in new sunroof. So they ordered a new headliner. The new headliner came in and it was broken so now they have to order another new headliner. They said 7 days more. So I am leasing a car I don't have, and it has had major work done on it. And its been a month and looks like another couple weeks more. I did say it is a 2019 with 8,000 miles on it right... More

2019 Impreza Lease I was really bummed finding out Joe K retired but Jonathan filled the void nicely. I had the pleasure of working with Jonathan last year with the Mea I was really bummed finding out Joe K retired but Jonathan filled the void nicely. I had the pleasure of working with Jonathan last year with the Meals on Wheels program. More

Another great experience. The lease on my 2017 Forester was getting close to being up and I was getting emails and texts to come to Center to go over my end-of-lease options. A The lease on my 2017 Forester was getting close to being up and I was getting emails and texts to come to Center to go over my end-of-lease options. A few hours later, I drove off in a new 2019 Crosstrek Limited! Robert Blue and Joe Cabrera were great to work with. I got the same lease terms as I had on the Forester and the entire experience was super! I highly recommend Center Subaru. They do it right! More

Super Happy From the first phone call to the last visit when I picked up my new Subaru...everything was great. especially my sales person Jonathan and Joe the man From the first phone call to the last visit when I picked up my new Subaru...everything was great. especially my sales person Jonathan and Joe the manager. More

An Actually Enjoyable Experience From the sales person (Matt) to his supervisor (Joe), to the finance manager, (Gregg) and even to the delivery specialists (Evan and Mariah) I enjoyed From the sales person (Matt) to his supervisor (Joe), to the finance manager, (Gregg) and even to the delivery specialists (Evan and Mariah) I enjoyed polite, professional service. They offered no pressure, but took their time with me. They worked with me to get the exact car I wanted (which wasn't even on the lot) as well as working with me to get a great deal. They even have a program that paid the first payment because my wife is a veteran. I've been a customer for nearly 20 years and now more than ever I recommend Center Subaru highly. Their service dept. is excellent as well. More

First time car buyer. Easy and helpful Very friendly service and attitude all around. Fast and easy. Made buying my first car simple and pleasant! Would highly recommend anyone looking fo Very friendly service and attitude all around. Fast and easy. Made buying my first car simple and pleasant! Would highly recommend anyone looking for a new or used car to go here More

Extremely attentive and helpful! Xylina is always friendly, and takes her time to explain the work that needs to be done. I am confident I am receiving the best service. Xylina is always friendly, and takes her time to explain the work that needs to be done. I am confident I am receiving the best service. More