
Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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294 Reviews of Gengras Chrysler Dodge Jeep Ram
This is my 2nd purchace with Albie and this dealership and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he rea and I would come bck again in the future.My son has also bought a Dodge pickup from Albie. Albie is wonderful to deal with, no pressure and he really works hard to get you into the vehicle you really want.He really know his job and does it well!!I would highly recommend hime to anyone. More
When I was in the market to upgrade my 2006 Jeep Wrangler for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a gre for a new 2012 Jeep Wrangler, there was only one person I wanted to deal with - Ralph Eastwood. I bought my 2006 Wrangler thru Ralph and had a great buying experience. Ralph is a true professional. He has great business acumen and a passion to meet and exceed all of the customers expectations. There are many Jeep dealers in the Hartford area but none have Ralph Eastwood on their team. I recommend Ralph Eastwood to all. Joe Silveira More
I was starting to explore new cars since my lease was coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son a coming to an end in May. I started my shopping at dealer of another brand. They did not WOW! me-in fact, they were quite rude to my 18 year old son and 15 year old daughter. I also felt that they did not take me seriously- the first guy I talked to called a salesman over and said "do you want to help her or do you want me to find someone else". While the vehicles were nice, the experience left me feeling a bit cold. My son mentioned I should look at Jeep, especially since my employer participates in the Chrysler Affiliates Program. I took his advice and stopped into Gengras. The customer service was so much better! I got hooked up with Joe Goffa, who understood what I was looking for. He established a great rapport with my kids and from the get-go treated me with respect. I test drove the Liberty, Patriot and Compass (liked them all!) I did a little more shopping, looking at the Honda CR-V (beautiful, but a bit out of my price range with the options I wanted) and test drove the Ford Escape,as well as doing online shopping with other Jeep dealers, but ultimately went back to Gengras to seal the deal on a 2012 Compass Latitude at a great lease price. Joe was patient through all of this, was very enthusiastic, and was very knowledgable about the Jeep product. He is an asset to Gengras for sure! Throughout the whole process, Joe provided great communication, perservance in finding me the White Compass Latitude with the Sun and Sound package I wanted and answered all of my NUMEROUS questions. I hadn't planned on settling on a new car yet, but the Gengras experience (I was WOW'd), the great price, the lease incentives, and the Chrysler Affiliates Program presented me with a deal I couldn't pass up! It has been three weeks since I drove the car off the lot and I LOVE IT! Thanks Joe! More
I came to this dealership looking to get a used SUV, looked at a Jeep Grand Cherokee. Turned out that I couldn't get that vehicle because of my existing loan out on my at the time, current car. Emmerson looked at a Jeep Grand Cherokee. Turned out that I couldn't get that vehicle because of my existing loan out on my at the time, current car. Emmerson worked with me literally every day this week ( week ending 3-10-12). He has been SUCH an awesome help to me. One car didn't work out, he helped me out to look at the options I did have that were affordable for me. Blake was very nice helping me out with the financial half of it, again, working with me just about every day to try and get me into a new car. Turns out I left with a new car. Something that I never expected to happen. Thanks to these two, I really couldn't be happier. Thanks for all of your help! I will always reccomend this dealership to everyone. More
Mr. Sandstrom has ALWAYS been pleasant and professional in his dealings with me. One of the old fashioned employees who still thinks the customer is king. in his dealings with me. One of the old fashioned employees who still thinks the customer is king. More
To whom it may concern: My name is LaKiesha Reed, and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and To whom it may concern: My name is LaKiesha Reed, and I'm a single African American, Insurance Professional, and Mother. My boyfriend Jovan and I were paired with Ralph Eastwood. Ralph and I conversed back on forth on my needs vs. wants, and exactly what I would qualify for. We test drove cars and explored all options. Then to my amazement, Ralph found the car of my dreams!!! It was everything I had asked for, and then some! This 2008 Chrysler 300 had all the bells and whistles and actually fit the parameters Ralph said I had fallen into, in order to be granted the loan. I was sooo happy, but this however didn't last long. To make a very long story short, at Gengras Chrysler Dodge, I received exactly what I asked for in a car by the salesperson Ralph, and was approved for 2 loans. However, by the time the deal was to be finalized, I found myself being totally mishandled, involved in an obvious war of such between Gengras Chrysler and Gengras Chevy, blatantly disrespected, verbally assaulted and admittedly ostracized by both the finance manager Blake Riley and General Sales Manager Rich Lamb. To sum it up, I pretty much received the WORST customer service, I have ever encountered, to date. Therefore I took my business elsewhere and was approved for a 2012 Chrysler 200 just 24 hours later. I will not be doing business there ever again. Sincerely, LaKiesha Reed More
Outstanding from start to finish. Every person that I dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. dealt with made the experience of buying a new car very positive. I highly recommend this dealership without any reservation. More
The minute i met Albie and Joe they made my visit comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dea comfortable with no pressure or fancy sales pitches...i got the vehicle i wanted(2012 wrangler unlimited)and a year newer for the same msrp other dealers wanted for 2011's...the experience was so pleasant i went two buildings down and bought my wife a 2012 kia sportage sx from Gengras Kia! Thank guys! John Ricci More
Joe Goffa was my Sales Rep, he was EXCELLENT. Very enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features enthusiastic and informative about my new Jeep Wrangler Unlimited. He owns one, so he was very good at demonstrating how to use the various features. He also kept me apprised of the process as it was being built-to-order. The Front Desk was just "good," because they weren't that helpful. When I'd ask to see Joe, they'd just kind of say "ok, just go look for him, but actually I think he has the day off." I thought for sure they'd page him or at least get in touch with him somehow to let him know I had arrived. This happened 2x when I went there, so I think they just aren't super helpful. More
During the sales process, Gerald was very helpful and had good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed good advice that helped me decide which auto to buy all while taking the time to look over several different cars on that day. I was most impressed by his honest impressions of what the vehicles were and what features would be better for my needs, and especially impressed by the fact that the different vehicles were on three different lots at other gengras stores. The friendliness and professionalism are excellent through the entire sale and delivery. We did encounter a small glitch with an over-payment, and there was a fair amount of confusion as to resolving it - however the staff maintained their professional and helpful attitude throughout the process of resolving our issue. I would definitely recommend this dealer. They went above and beyond - also had a small service issue and they did well more than expected to repair it. More