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Gengras Chrysler Dodge Jeep Ram

East Hartford, CT

2.8
294 Reviews

460 Connecticut Boulevard

East Hartford, CT

06108

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294 Reviews of Gengras Chrysler Dodge Jeep Ram

July 27, 2012

I went to Gengras to purchase a brand new vehicle. I was 100% impressed by the customer service I received. I feel that I was truly valued as a customer and that Luis really cared about my wants and needs - More

by nmurz2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
July 25, 2012

Brought my vehicle in for maintenance with a $50 card you sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustm More

by tleonard6
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Cyr
July 13, 2012

I was shopping around for a used car and found one I liked on gengras' website. Went in and talked to Jim about the car. He took me for a test drive then let me test drive the car again the next day wit More

by Cdem34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Vincek
June 27, 2012

I took my 2005 chrysler crossfire srt6 in last week for a minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The More

by boocher13
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Jul 11, 2012 -

Gengras Chrysler Dodge Jeep Ram responded

At Gengras, we strive for customer satisfaction and safety. It is our policy to test drive vehicles to verify concerns and diagnose problems. The accident was found to be the fault of the other driver and not our employee. We value you as a customer and welcome you to contact us directly if you have any other concerns.

June 26, 2012

I had a very positive experience dealing with Lance Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purcha More

by pwiggs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
June 08, 2012

Great experience! Jim worked well and listened to what I had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Ge More

by capt1073
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Vincek
May 11, 2012

They were great! Very professional and timely. Lance also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends a More

by Gej12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Williams
May 10, 2012

Thie dealer is ok but the lack of timely follow up is what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them anoth More

by JeepCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 25, 2012 -

Gengras Chrysler Dodge Jeep Ram responded

Hello, We originally worked on a lease deal with you which included a qualified incentive to lower your payments. At Gengras Motors, it is our policy to do what is in the best interest of our customers. We apologize for any miscommunication that may have taken place at our dealership. According to our records, a check has been mailed to you. You are welcome to call us to discuss any concerns you may have.

May 10, 2012

I can't thank the Gengras dealership enough for helping me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm More

by DLHager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
April 30, 2012

ralph was great to deal with. from day 1 made me feel like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. More

by jgambino14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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