
Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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294 Reviews of Gengras Chrysler Dodge Jeep Ram
I went to Gengras to purchase a brand new vehicle. I was 100% impressed by the customer service I received. I feel that I was truly valued as a customer and that Luis really cared about my wants and needs - 100% impressed by the customer service I received. I feel that I was truly valued as a customer and that Luis really cared about my wants and needs - not just getting the sale. I have to admit, I usually dread meeting with sales people, but this time was different. I have never had such a great experience with a dealer. I will recommend Gengras and Luis to everyone I know that is interested in a new car! More
Brought my vehicle in for maintenance with a $50 card you sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustm sent in the mail. When I was doing the paperwork I discovered I did not have my wallet. Your service rep told me he would make the necessary adjustments and performed the service. My car was also ready 39 minutes early. More
I was shopping around for a used car and found one I liked on gengras' website. Went in and talked to Jim about the car. He took me for a test drive then let me test drive the car again the next day wit liked on gengras' website. Went in and talked to Jim about the car. He took me for a test drive then let me test drive the car again the next day with my girlfriend, was very patient with me and my endless indecisiveness. I was driving around the same car for 9 years and one of the reasons I was doing this was because I dislike the process of buying a car so much and I dislike pushy over aggressive car salesmen. Jim had none of those negative attributes and was just a genuinely nice guy. He made everything about buying this car as hassle-free as possible. As long as he’s in the business I’ll only buy cars from him. More
I took my 2005 chrysler crossfire srt6 in last week for a minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The minor electrical issue and at 4pm the same day I received a call telling me while driving my car one of the mechanics was involved in an accident.The first thing that came to mind is there is no reason my car needed to be driven,much less driven on the highway,to diagnose a minor electrical problem.Cooler heads prevailed and the service adviser Kurt was very apologetic.However since then I have been lied to several times regarding the accident.I was initially told it was the other "woman's" fault and that the adjuster was coming the next day at which time I asked to be informed when he was there because I wanted to see the car on a lift to see the damage.The next day when I went to pick up the loaner they offered me I was told the adjuster wasn't coming and that since it went to their legal department because one of their employees was involved.I was then given a form provided by the state police with the other parties information and it was clearly a man.I was given a Jeep Patriot as a loaner.After 2 days of hearing nothing I called the insurance provider of the other party and found out there was in fact no claim reported.Today I spoke with the General Manager to point out that there was no reason my car should have been driven,especially not on the highway.He told me that every car is "safety inspected" and driving the car is part of that inspection.This is absurd.I also requested a loaner somewhat closer to a chrysler crossfire than a Jeep and was told their hands are tied so now my sports car they crashed sits at a body shop while I'm stuck with a Jeep until the insurance companies sort out liability.I've spoken to more than one Gengras mechanic and they both said test driving the car as part of a safety inspection when the car is in for a minor electrical issue is absurd and I think any logical person will agree.Where is the accountability? More
I had a very positive experience dealing with Lance Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purcha Williams. He was very professional, knowledgable and he respected my time. Lance was not pushy at all, it was a pleasure to work with him to purchase my 2012 Jeep Grand Cherokee. After tje sale, Lance continued to be very responsible and helped me to answer some questions that I had. I would recommend Lance to anyone looking to purchase a new Jeep. More
Great experience! Jim worked well and listened to what I had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Ge had to say. It doesnt mean much, but how they treated me lifted my thoughts about car salesmen. The dealership was clean and fantastic. Walking in Gengras was a real treat after being in Mystic, enough said! More
They were great! Very professional and timely. Lance also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends a also helped us get a great deal! He made sure to work with us to get everything we wanted in a jeep. I would recommend Gengras to all of my friends and colleagues. More
Thie dealer is ok but the lack of timely follow up is what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them anoth what concerns me. Miguel was AWESOME and James I won't say much but he sold me on incentives that turned out not to work out. I might give them another chance but for now they need to work on that follow up. More
I can't thank the Gengras dealership enough for helping me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm me create an exciting and sporty company car with their red Fiat 500 Sport. Chip, Joe and Kiera all were very generous with their time, enthusiasm and support in helping me create this car as part of Hager Computers, LLC 20th year in business celebration. Kiera gave me the best training on all of the features and mechanics of the car. She went on to sync my phone and teach me how to use the voice activated phone call system. This to me was above and beyond my expectations and when I told her that she replied, "well that's just how we do it here." Needless to say, I am very impressed and I highly recommend the Gengras dealership. More
ralph was great to deal with. from day 1 made me feel like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. like family, and that went a long way in me buying my jeep. i would recommend ralph to any of my family and or friends. More