
Gengras Chrysler Dodge Jeep Ram
East Hartford, CT
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294 Reviews of Gengras Chrysler Dodge Jeep Ram
Stephen Dolan is the best sales executive, excellent attention to detail, very commited with his customers, professional and friendly. Stephen Dolan took care of every detail. Thank you Blake did a g attention to detail, very commited with his customers, professional and friendly. Stephen Dolan took care of every detail. Thank you Blake did a great job as well, thank you!! More
A very enjoyable experience, Jim went out of his way during a heavy rain to bring several cars around to the front so i could compare them. Joe gave me way more than fair trade value on the vehicle I wa during a heavy rain to bring several cars around to the front so i could compare them. Joe gave me way more than fair trade value on the vehicle I was trading in. He also made the paper work side of it painless, and did not push to sell the extra add ons, (warranties). He explained them,never had that before when buying a car. Would highly recommend Gengreas Jeep to all my friends and family. If your looking for a Jeep go here first you will not be disappointed. More
I found the staff I worked with to be friendly and honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments wher honest. I had a very difficult price point to hit, by monthly payment, and they worked to find a way to get me there. There were several moments where I felt that they were going above and beyond to make me feel comfortable and satisfied. Moreover, they took the time to listen to my concerns and and they addressed them honestly, and treated me with respect, not just as a potential sale. They have continued to make themselves available to assist me in the months since my purchase. More
Working with janie sterling was very good for my wife and I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great exp I. This was my first car I have financed. Janie and her team went over everything with us and made everything clear and easy to understand. Great experience for us. Highly recommend. More
I don't understand how somebody with bad attitude and poor customer service skills can be sales. You should always be positive with your customer. I watched and listened to this Jim try to build me facto poor customer service skills can be sales. You should always be positive with your customer. I watched and listened to this Jim try to build me factory order car. Jim's demeanor and tone were negative and rude. Now I was dealing with another dealership while I was in the showroom and I know that is rude, but I'm trying to the best deal. I watch Jim during his sales presentation and I was less than impressed. While we were creating a factory build car I witnessed a simple role of the eyes to answer I gave him to question he had asked me. STOP RIGHT THERE. I had enough and without seeing his final number I walked out. Maybe he was having a bad day or not enough coffee, I don't know, but sales are not just about numbers it is also about customer service and a positive buying experience and with those This is why I'm writing this. More
I was looking for a new car for one reason...comfort. I am 29 years old and have had two back surgeries in the past year and a half. The car I now previously owned was becoming to painful to get in/out of am 29 years old and have had two back surgeries in the past year and a half. The car I now previously owned was becoming to painful to get in/out of and drive. I knew the possibility of finding a new car that I could afford and was comfortable was slim but worth a shot. When I say Albie (Al) was my car angel...I mean it! He understood my situation and was so accommodating that it brought me to tears. He would move the seat before I got in, wait for me because I was walking with a cane, move the paper protector so my foot wouldn't slide when getting in and when I took a used 2011 Jeep Patriot for a test drive, he had me park right in front of the doors and he moved it to a spot so that I didn't have to walk far. His personality made you feel like you were with a family friend and so comfortable I wanted to invite him to Christmas dinner! One thing I didn't mention was that I went on December 22nd and by Christmas Eve, I was in my new (used) car. My intentions were to purchase a new vehicle but Al worked with me and found the perfect used car for me that even has heated seats so it feels great on my back!! Apparently, my father called in and asked Al if he could put a red bow on the car since I was picking it up on Christmas Eve. Al went and found a red bow and put it on the windshield while I was with Blake Riley, another outstanding employee, and helped to make a whimsical dream of mine come true and help make a father see his daughter so happy to be in a comfortable Jeep she loved as soon as she got in. I have wanted a Jeep for 13 years and now...I have one thanks to Al. He is such a wonderful asset to Gengras and I hope when I bring my car for service he'll be around so I can say hi and thank him again! More
Lance helped us look for what we wanted in a new jeep wrangler on December 7,2012. He was friendly and courteous and helped us finalize the deal. Got to look at his book on WHY TO BUY a CAR from LANCE wrangler on December 7,2012. He was friendly and courteous and helped us finalize the deal. Got to look at his book on WHY TO BUY a CAR from LANCE WILLIAMS--he does know his was around cars--being maintenance, repair just to name a few. We would buy another car from him--no doubt. Jim and Nancy Mazrolle More
Ralph was a great help in finding our used car. He answered all of my questions that same day and was able to do a great deal for me. He was very polite and gave us all information regarding the warra answered all of my questions that same day and was able to do a great deal for me. He was very polite and gave us all information regarding the warranty left on our used car. More