Genesis of Southwest Houston

Good service, I got a great deal and quick responses and help. Everyone was also friendly. help. Everyone was also friendly. More

Absolutely horrible experiences 2 of the 3 times I’ve been to this dealership. The last visit resulted in a 4 hour oil change due to my car being misplaced. Instead of telling the truth, they made an exc been to this dealership. The last visit resulted in a 4 hour oil change due to my car being misplaced. Instead of telling the truth, they made an excuse of my car getting an update for 3 hours ( before they even did the system update). I checked into my 1:30 appointment at 1:17p. The biggest insult is that at hour 3 I was told 30 minutes until my car would be ready (3:48p) at 5:17p I was pulling off with a short apology from Skyla (the service advisor) and a promise of a free car detail ( which she felt the need to inform me is valued at over $200) that the service manager okayed (I watched the permission grant through the window) but never once did the service manager even feel the need to utter one word to me. I guess they have an initiative to mention the new Genesis dealership to every customer on every visit, but they won’t be seeing me. I highly recommend serious training, an effective leadership team and genuine care for people’s time in order for that dealership not to be run in the ground. More

Excellent experience. My sales rep Trey was awesome. Finance process was easy. Thank you much. My sales rep Trey was awesome. Finance process was easy. Thank you much. More

We went for both a GV70 Electrified and also a G80 and the service we received when picking them out from Eduardo was top notch. It was a great experience in fact I can’t think of a way it could have gone the service we received when picking them out from Eduardo was top notch. It was a great experience in fact I can’t think of a way it could have gone any better. :) More

Brian Ochoa is my service advisor… Brian delivers amazing customer service! I highly recommend the service department at Genesis of Southwest Houston! customer service! I highly recommend the service department at Genesis of Southwest Houston! More

Shane was quick and listened to our needs. Great customer service from beginning to end. Great customer service from beginning to end. More

Frank Galan, Shane and Krar all did an excellent job! ! One of the easiest and seamless car purchases we’ve ever made! Could not give a higher rating! ! One of the easiest and seamless car purchases we’ve ever made! Could not give a higher rating! More

Great location and large inventory of cars no matter which model you might be interested in which model you might be interested in More

I needed my 60k miles service. I was waited on immediately. I' had a wait for 1+ hours. I did not mind the wait because I was able to work on my computer. Eric and Sky was very hel I was waited on immediately. I' had a wait for 1+ hours. I did not mind the wait because I was able to work on my computer. Eric and Sky was very helpful in keeping me informed of how the service was progressing. Great service. More

Muy buen servicio, me ayudaron a conseguir el carro que yo quería y con los términos como yo los quería. Gracias. yo quería y con los términos como yo los quería. Gracias. More