Genesis of Southwest Houston

Took a bit more time than we expected,however, everyone was cordial and we made a deal on an SUV was cordial and we made a deal on an SUV More

Very efficient, professional, understanding and willing to be reasonable! Love to recommend with my experience. to be reasonable! Love to recommend with my experience. More

There was no one there to greet me. It took two hours to get my car into the shop. I had to go find people to find out what was going on. It took two hours to get my car into the shop. I had to go find people to find out what was going on. More

Very nice facility but could use more parking spaces for customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to co customers. Staff were very friendly and helpful. Free snacks, sodas and water was a nice touch. Salesman was very easy to work with and easy to come to an agreement on sale price. Vehicle pricing was very transparent. Much better shopping experience at this dealership than another Genesis dealership nearer to where I live. Would recommend this dealership. More

Had my genesis in there for a brake job it cost $2500. I own 25 vehicles through my company and I’ve never had a brake job that cost $2500. I have checked with several other references and they have told I own 25 vehicles through my company and I’ve never had a brake job that cost $2500. I have checked with several other references and they have told me that that is very unreasonable. I understand the cost of things. I just felt like I was not informed of that type of cost for a break job. They did put a new set of tires on my vehicle for $1000 and I felt that was very reasonable. Thank you, Skeeter Braun. More

Broken promises, payment malfunctions, quotes a service then tries to up charge at checkout. Was supposed to valet for their error and never confirmed. What can I say, new location is nice, but service nee then tries to up charge at checkout. Was supposed to valet for their error and never confirmed. What can I say, new location is nice, but service needs to find their footing as they seem to keep tripping everywhere. More

Eric was very helpful! Quick, efficient, and friendly. Thank you for the great service as always! Quick, efficient, and friendly. Thank you for the great service as always! More

The dealership customer service is excellent. The building is absolutely beautiful and so clean. The waiting area is so nice with good refresher and snacks. Valet service is excellent. The building is absolutely beautiful and so clean. The waiting area is so nice with good refresher and snacks. Valet service is excellent. More

Ok easy to deal with not much time involved responds quickly to difficult questions well quickly to difficult questions well More

Fabulous customer service! Beautiful new building with lots of sitting areas including, snacks and beverages. Beautiful new building with lots of sitting areas including, snacks and beverages. More