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Genesis of Southwest Houston

Houston, TX

4.7
117 Reviews

10155 Southwest Freeway

Houston, TX

77074

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Showing 117 reviews

September 22, 2023

Muy buen servicio, me ayudaron a conseguir el carro que yo quería y con los términos como yo los quería. Gracias. More

by Dayli D Otano Padron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farron Geiger
Sep 26, 2023 -

Genesis of Southwest Houston responded

¡Felicitaciones por su nuevo vehículo! Estamos encantados de haberle brindado una experiencia de ventas excepcional. ¡Nuestro objetivo final es su satisfacción! Apreciamos tu negocio. Esperamos poder ayudarle en el futuro.

September 14, 2023

Extremely happy with the quality of customer service and sales rep taking the extra time to ensure what we were purchasing was the right fit. There was never any pressure to buy. More

by Jcjsooner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malave, maria
Sep 16, 2023 -

Genesis of Southwest Houston responded

We appreciate your Five Stars and we are pleased to know we met your expectations! Thank you and we look forward to the pleasure of your business again!

September 02, 2023

Bella was absolutely fantastic - great customer service and attention to detail. I will definitely be back for my next vehicle. Also appreciate the Finance Manager handling our sale so we could be done q More

by khlove61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bella
Sep 21, 2023 -

Genesis of Southwest Houston responded

We're happy you found our staff to be so supportive during your experience here at Genesis of Southwest Houston.

September 01, 2023

Spoke to Andy asked about a lease he started to look at the web site, I stated that the web site does not give you all the incentives so I asked why then would I need a salesperson and his answer was "I gu More

by sanchelg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
ANDY
Sep 01, 2023 -

Genesis of Southwest Houston responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

August 31, 2023

I put a deposit on my car, as well as received a trade in value before arrival which made for an easy process. Daniel was my sales associate and he was helpful. However finance took forever, and I have excel More

by nikkishields0826
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel, Diego
Sep 09, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new vehicle! At Sterling McCall Genesis, your satisfaction is our ultimate goal and we are pleased to hear that Daniel was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future!

August 28, 2023

The service providers are friendly and helpful with any issues you may have. Eric is the best to get the job done. More

by N.G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 05, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new vehicle! We are thrilled that Eric provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We look forward to your business with us again!

Sep 09, 2023 -

N.G. responded

Thank you. I will buy here again in the future.

August 24, 2023

Excellent online service relationships with the sales and other departments handling my purchase request. Flawless in the delivery process. More

by Tbone6363
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Rogers and Brian Robinson
Aug 30, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 11, 2023

Awesome buying experience. Spent a few minutes negotiating and I was able to leave the dealership and go to lunch. Came back later and signed everything and drove off with my n More

by siennabob
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Moreno
Sep 21, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new G80! At Sterling McCall Genensis, your satisfaction is our ultimate goal and we are pleased to hear that Daniel was able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future!

August 11, 2023

The Service was Great will be glad to bring my car in for service again More

by mgreeneyes55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 23, 2023 -

Genesis of Southwest Houston responded

Thank you! We thank you for your business and look forward to your next visit!

August 10, 2023

We went to look at a GV70 and we’re helped by Eduardo. He was very professional and courteous and wanted to make sure we had a great experience. Diego in Finance was super helpful in getting us in and out More

by Eduardo Giovanaz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eduardo, Diego
Sep 17, 2023 -

Genesis of Southwest Houston responded

Congratulations on your new vehicle! At Sterling McCall Genesis, your satisfaction is our ultimate goal and we are pleased to hear that Eduardo and Diego were able to provide you with an exceptional sales experience! We look forward to the opportunity to assist you again in the future.