Genesis of Northwest San Antonio - Service Center

Service was excellent. Jerry took great care of me. The only glitch was several voicemail messages that appeared to go into a black hole. I am sure they found the issue and Jerry took great care of me. The only glitch was several voicemail messages that appeared to go into a black hole. I am sure they found the issue and corrected it. More

This was my first time taking my vehicle in and it was a thoroughly pleasing experience. thoroughly pleasing experience. More

Jerry and the other service advisor are swamped. Too many calls not enough manpower. Took 4 days of calling and leaving messages until we got a return call. Once we finally got he car scheduled Too many calls not enough manpower. Took 4 days of calling and leaving messages until we got a return call. Once we finally got he car scheduled for service everything was fine More

I love this new dealership. Everyone is friendly and ready to assist your every need. I Everyone is friendly and ready to assist your every need. I More

Prakash was very helpful and took a lot of time with us to make sure we got the car and the deal we wanted. He went above and beyond to try to make things right when we weren't happy with certain things. to make sure we got the car and the deal we wanted. He went above and beyond to try to make things right when we weren't happy with certain things. We appreciated his help and professionalism. More

JC and Nate were exceptional! They made my experience a pleasant one! Would highly recommend this dealership. Clean and efficient! They made my experience a pleasant one! Would highly recommend this dealership. Clean and efficient! More

They picked up my car on time and nice young men were curtious and knowledgeable . They found other things that had to be done along with the oil change, but not so bad. Delivery was on time and all went curtious and knowledgeable . They found other things that had to be done along with the oil change, but not so bad. Delivery was on time and all went well. More

Engine light issue and rattle issue have not been fixed for the past 2 years after several attempts for the past 2 years after several attempts More

Fantastic! It was seamless & customer service was great. They were professional, courteous and very nice. It was seamless & customer service was great. They were professional, courteous and very nice. More

Except for my inability to find the dealership until I asked another dealership every thing was excellent. asked another dealership every thing was excellent. More