Genesis of Northwest San Antonio - Service Center

Thorough, straightforward, and everything explained in plain English. I took my car to world car genesis/ hyundai, the car was misdiagnosed they said I had no warranty and they said once they found a p plain English. I took my car to world car genesis/ hyundai, the car was misdiagnosed they said I had no warranty and they said once they found a problem they couldn't fix it till July 23rd. They are a joke. Thanks for being amazing. More

This was my first time at this location. I needed a 10K service done on my vehicle. My service advisor was Jerry Williams, and overall, I was satisfied with my visit. The brand new location I needed a 10K service done on my vehicle. My service advisor was Jerry Williams, and overall, I was satisfied with my visit. The brand new location was aesthetically pleasing--brand new and modern. Getting my vehicle serviced took longer than expected but Jerry was able to give me a loner car right away so that I wouldn't have to miss an office meeting that afternoon. I ended up picking up my vehicle towards the end of the day. It was a smooth transaction and did not encounter any more delays. The only negative encounter I had with this visit was that I was not informed about getting my service done at this new location. I made my appointment online, and apparently, the online systems don't sync up with the local sites' interconnected network. I found this very odd since the facility was brand new. I would hope that they have the ability to sync all their systems to accommodate the modern landscape of online communication. More

Great overall but took 1 hr to drop off and pick up loaner car. Much too long. loaner car. Much too long. More

I couldn't be more happy with the service I received. I desperately needed an oil change and they squeezed me in and were so kind and efficient about my appointment. Jerry in service is a wonderful man I desperately needed an oil change and they squeezed me in and were so kind and efficient about my appointment. Jerry in service is a wonderful man and Matt the service manager is so accommodating and kind. Great dealership and fantastic service! More

JC was amazing, he kept us informed at every step of the process. Took care of our vehicle like it was his own. 10 out of 10 process. Took care of our vehicle like it was his own. 10 out of 10 More

Might be a duplicate but this is a great Genesis dealer! ! Separating from Hyundai dealers has created a different feel. Beautiful facility and very nice folks. ! Separating from Hyundai dealers has created a different feel. Beautiful facility and very nice folks. More

Service department did everything to make sure the process was quick and painless. JC kept me updated and answered all of my questions. process was quick and painless. JC kept me updated and answered all of my questions. More

Nicest dealership I've ever stepped foot in. Absolutely beautiful building and layout. Jerry Williams is a fantastic service advisor. Keep that guy around!! Absolutely beautiful building and layout. Jerry Williams is a fantastic service advisor. Keep that guy around!! More

Both the service manager, Jerry, and the driver that took my car for service, Nate, were professional and courteous. The process was painless. I'd give higher than 5 stars if I could. my car for service, Nate, were professional and courteous. The process was painless. I'd give higher than 5 stars if I could. More

It’s about time there’s a decent dealership somewhere in central Texas. My previous experiences with Genesis service has absolutely sucked. This is resulting in me trading the vehicle away. Lack of service central Texas. My previous experiences with Genesis service has absolutely sucked. This is resulting in me trading the vehicle away. Lack of service points and TERRIBLE service experience at previous locations. Jerry and this new dealership almost…..ALMOST changed my mind about keeping the vehicle. More