Genesis of Northwest San Antonio - Service Center

EXELLENT! !! Workers, and sales representatives. Very helpful, kind and caring. Beautiful experience with them. Top job !! Workers, and sales representatives. Very helpful, kind and caring. Beautiful experience with them. Top job More

Had an appointment at 09:15 and the car was taken to the bay area two hours later. When I booked the appointment I was told the couldn't overbook therefore I was delayed another day. Additionally when I cal bay area two hours later. When I booked the appointment I was told the couldn't overbook therefore I was delayed another day. Additionally when I called around 4:30 PM on Tuesday afternoon and was prompted to the service department I could only leave a voice message. I explained that I needed to make an appointment as the oil level was not registering on the dip stick as the level was too low. I had to recall on Wednesday morning around 08:10 as there was no call back from the service department. Someone did answer that time but did not seem aware that I had left a message the prior afternoon. Last year, I encountered the same issue that no one answers st the service desk when I called during operational hours. More

another great experience with the svc dept here this week. thanks all for helping us this week! week. thanks all for helping us this week! More

JC was very helpful in getting my vehicle in to have the driver assist system checked driver assist system checked More

The dealership was spotless and very comfortable. Jerry Williams, Belle and all personnel are fantastic! This will be my new number 1 Genesis dealership for service and our next new car purchase. Onl Jerry Williams, Belle and all personnel are fantastic! This will be my new number 1 Genesis dealership for service and our next new car purchase. Only thing that would make this experience better would be to have your dealership in New Braunfels! Hint Hint. More

Exceptional, honest customer service. Service advisor was very communicative and car always available prior to estimated time. Service advisor was very communicative and car always available prior to estimated time. More

Always a wonderful, welcoming visit! Jerry our service advisor is amazing, very knowledgeable and communicative. Our shuttle driver Tim was also wonderful. Best service center in all San Jerry our service advisor is amazing, very knowledgeable and communicative. Our shuttle driver Tim was also wonderful. Best service center in all San Antonio More

I want to start by thanking Belle and Danny for their professionalism, pleasant demeanor, and willingness to help resolve schedule conflicts. I also want to thank Jerry for his assistance and the rap professionalism, pleasant demeanor, and willingness to help resolve schedule conflicts. I also want to thank Jerry for his assistance and the rapid turnaround on my vehicle inspection. More

Jerry was amazing from the moment my daughter showed up will be back in the future will be back in the future More

Wish I would have known about the Setvice details because they were sent via text instead of a phone call. By the time I was able to access, my car was already delivered. I am close to 46 miles away and t they were sent via text instead of a phone call. By the time I was able to access, my car was already delivered. I am close to 46 miles away and they had already used 1/4 tank of gas. It will mow cost another 1/4 take to reschedule. Just a bit frustrated. Also, received the Health Report the next day afyer speaking briefly on their follow-up call, and it listed everything in "Green" which does not match up with their inspection. Contradicting their inspection. More