Genesis of Northwest San Antonio - Service Center

This is the 2nd time that I've used this place and the results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because th results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because they claim that a service was provided on something that I could verify but what about the things that I could not. I own a G80 and a GV80 and will not use this facility once I find a new service facility. More

Great staff; outstanding service manager; service was done at appointed time; great work by maintenance techs done at appointed time; great work by maintenance techs More

My feelings have NOT change about this location dealership at all. The recent visit was good along with the service, but I still think Genesis of Northwest San Antonio still got a LONG LONG way to dealership at all. The recent visit was good along with the service, but I still think Genesis of Northwest San Antonio still got a LONG LONG way to go Before they can Ever call themselves a luxury line service department. I Love my Genesis GV80 I bought at that location to death, but my Entire experience was beyond horrible. My very first service on my Genesis GV80 there was Horrible. I just wish I honestly didn't have to deal with that location for service ever. This last service better though. Thanks More

The best customer service and wait time ever happy camper. Will be going back foe all services camper. Will be going back foe all services More

Valet service used because they don’t have loaner cars available. Used multiple forms of communication to keep me informed. available. Used multiple forms of communication to keep me informed. More

Completed service was great, including the car wash. The reason for 4 stars vs. 5 is the complete lack of communication by the service advisor. I was texted by the person to use that number to check o The reason for 4 stars vs. 5 is the complete lack of communication by the service advisor. I was texted by the person to use that number to check on the car status which I did 3 times but never heard back. Additionally, my sense is Genesis overall is struggling to hire certified Genesis mechanics as it took 4 weeks to get my car in for service. I had the same issue with the Genesis dealer in Houston when the AC went out on my new GV70. It took 4 weeks to get an appointment and 2 weeks to fix my car. I was asked in the NW San Antonio waiting room by a gentleman getting his Hyundai repaired if I would buy the Genesis again. He was looking at the G70. I told him "no" as taking 4 weeks for service is unacceptable. He appreciated my candor. More

Great service, also provided a loaner vehicle while service was being completed so I wouldn't need to wait service was being completed so I wouldn't need to wait More

Excellent efficient service and staff were knowledgeable, friendly and courteous. Very nice first experience at this service department. friendly and courteous. Very nice first experience at this service department. More

Outstanding Service advisor. Sonya kept me informed on vehicle status throughout process…absolutely great job! Sonya kept me informed on vehicle status throughout process…absolutely great job! More

Unfortunately I didn't get the whole package I was sold concerning valet and first class service. The dealership did pick my truck up for services, but I didn't get a loaner vehicle. My truck was picked up concerning valet and first class service. The dealership did pick my truck up for services, but I didn't get a loaner vehicle. My truck was picked up 9:30 am, and I didn't get it back until after 5 pm. I didn't receive an update on my truck status, and once I spoke with someone I was told the reason I still didn't have my truck was that it was waiting to be washed. No transportation, kids to pick up and transport to other commitments... I was extremely disappointed. To top it all off my truck didn't get washed, because I needed it before 6pm... after it had been gone since 9:30 am! I just want the promise that came with the truck I purchased. In Maryland not only did I get valet service, but I always received a loaner. My day went uninterrupted and remained productive. More