Genesis of Northwest San Antonio - Service Center

I’ve been a customer with Genesis of Northwest for six months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new ve months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new vehicle that I purchased from them. I definitely recommend shopping at this dealership and for Service. More

Jerry & JC listened to my concerns related to my AC going out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction an out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction and Training at Genesis Motor America. More

The repair was completed in the time that was quoted, but it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple occasions. I also watched him chitchat with multiple other technicians. Maybe the glass wall into the service bays is not the best idea, as I just became angry as I watched him. Though the waiting area is well appointed, technicians need to remember that there is a person attached to the vehicle they are working on, and that person would like to continue on with their day. More

Everyone here is very nice, professional and it is always very Clean dealership. They also provide fast service very Clean dealership. They also provide fast service More

The oil change was over $200. 00.This was over twice what I have been paying. 00.This was over twice what I have been paying. More

The service was amazing, Juan (JC) and the service department made sure all my needs were addressed and made the process quick and easy as usual. The honesty and attention to my vehicle is what I valu department made sure all my needs were addressed and made the process quick and easy as usual. The honesty and attention to my vehicle is what I value most. Beautiful facility and amazing staff! More

Genesis is always a very pleasant experience and Jerry is an excellent service provider. He is kind, caring and professional. The facility is modern, clean and comfortable. an excellent service provider. He is kind, caring and professional. The facility is modern, clean and comfortable. More

Jordan was very respectful of my time. He was very helpful when I wanted to tested multiple before I picked one. He made the entire purchase process seamless and hustle free. He was very helpful when I wanted to tested multiple before I picked one. He made the entire purchase process seamless and hustle free. More

Jerry represents your organization extremely well. He is very courteous and professional!! Would recommend your business to everyone He is very courteous and professional!! Would recommend your business to everyone More

The dealership is very nice, the waiting room is comfortable and the salesmen are helpful and friendly. The process of getting a service done is very easy to set up, review what they recommend, and comfortable and the salesmen are helpful and friendly. The process of getting a service done is very easy to set up, review what they recommend, and it’s not stressful at all. I especially like the video they send from the mechanic explaining things. More