Genesis of Northwest San Antonio - Service Center

Worst customer service with regards to communication I’ve ever experienced from any entity ever. ever experienced from any entity ever. More

Great staff. Sonia was amazing and kept me informed throughout the progress of my car. Sonia was amazing and kept me informed throughout the progress of my car. More

Service manager is a very nice individual along with service writer. They treaded me and my wife like the Cadillac dealers used to treat us. service writer. They treaded me and my wife like the Cadillac dealers used to treat us. More

Service was good. However I called and left a message 2x’s to schedule service and never rec’d a call back. I ended up driving to the dealership to schedule maintenan However I called and left a message 2x’s to schedule service and never rec’d a call back. I ended up driving to the dealership to schedule maintenance.. More

They are friendly, they listen to your concerns and they stay in contact with you. stay in contact with you. More

Outstanding customer and technical service. Sonya kept me informed on the work progress. Technicians did a great job. Sonya kept me informed on the work progress. Technicians did a great job. More

Nice experience. The people that picked up our car we’re very courteous and the service rep likewise. The people that picked up our car we’re very courteous and the service rep likewise. More

My vehicle was serviced, washed and returned to my residence. My service rep was courteous and professional. residence. My service rep was courteous and professional. More

The dealership suffers from being in an area that feels like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask s like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask someone else for the information. I understand people need to learn, but it removes the feeling of prestige in buying a nice expensive vehicle when the sales people know nothing of the process in selling the vehicle. More

Great service, fair prices, very good comms. Sonya (client manager) is great. 5 stars overall Sonya (client manager) is great. 5 stars overall More