Genesis of Northwest San Antonio - Service Center

Delayed response time of more than 1 month. No follow up when the car is in service. No one answers the phone. No follow up when the car is in service. No one answers the phone. More

Very professional staff and special thanks to Ruben, Ernest and Sonya. They made my wait time very short and communication was great Ernest and Sonya. They made my wait time very short and communication was great More

They treat me like an inconvenience and have poor communication. Please open up dedicated Genesis dealerships. communication. Please open up dedicated Genesis dealerships. More

Tremendously cordial, responsive, efficient and accommodating. They are dealing with a difficult time as the dealership is undergoing remodeling but nonetheless they couldn’t provide better custome accommodating. They are dealing with a difficult time as the dealership is undergoing remodeling but nonetheless they couldn’t provide better customer service! More

Super responsive and returned my car quickly and even filled my tank! Exceeded my expectations filled my tank! Exceeded my expectations More

Scheduled an appointment to have my tire change. Earnest was helpful to get me started. However, I was put on the backburner and I waited three hours to get my tire changed. Earnest was helpful to get me started. However, I was put on the backburner and I waited three hours to get my tire changed. More

Thank you Ernest and Eduardo for information and staying in contact with me Your drivers were courteous and polite in contact with me Your drivers were courteous and polite More

Great service, professional approach and a pleasure to do business with this dealership. Highly recommended business with this dealership. Highly recommended More

Took well over 1 hr for an oil change. There was a bay open but my car sat ......After such a delay I feel the dealership should offer a discount or some amenity to the customer There was a bay open but my car sat ......After such a delay I feel the dealership should offer a discount or some amenity to the customer More

Everything went very professional. Nice waiting room and snacks coffee and water. Lovers the entrance for service. Nice waiting room and snacks coffee and water. Lovers the entrance for service. More