Genesis of Northwest San Antonio - Service Center

Ruben Rodriquez was excellent as always. The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as mu The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as much as possible. They take care of all us Genesis owners in a great manner. Professional and diligent workers. More

Nice new area to drop the vehicles for service. Friendly and prompt customer service. Very pleased. Friendly and prompt customer service. Very pleased. More

Communication when vehicle was in shop was good; however, I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. More

Everyone there was very professional and polite. I was informed of what was going on with my car and when the service would be complete. Awesome Service! I was informed of what was going on with my car and when the service would be complete. Awesome Service! More

Ernest has always helped me get my car in and out as quickly as possible! quickly as possible! More

Friendly excellent service the waiting areas was amazing. I was able to relax while my car was being worked on. I was able to relax while my car was being worked on. More

Delayed response time of more than 1 month. No follow up when the car is in service. No one answers the phone. No follow up when the car is in service. No one answers the phone. More

Very professional staff and special thanks to Ruben, Ernest and Sonya. They made my wait time very short and communication was great Ernest and Sonya. They made my wait time very short and communication was great More

They treat me like an inconvenience and have poor communication. Please open up dedicated Genesis dealerships. communication. Please open up dedicated Genesis dealerships. More

Tremendously cordial, responsive, efficient and accommodating. They are dealing with a difficult time as the dealership is undergoing remodeling but nonetheless they couldn’t provide better custome accommodating. They are dealing with a difficult time as the dealership is undergoing remodeling but nonetheless they couldn’t provide better customer service! More