Genesis of Northwest San Antonio - Service Center

Shane was absolutely amazing, as was the finance guy was not pushy very professional staff I highly recommend Genesis of San Antonio! not pushy very professional staff I highly recommend Genesis of San Antonio! More

Service Dept never returns voice mail messages (which are almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service int almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service interval or my oil in my settings. Last time after I left, on the way home the tire pressure warning popped up and they had reversed the recommended psi in front and rear tires (front were supposed to be 33 and rear 36 and they were opposite). I live out of town, so husband corrected my tire pressures. I've only had routine maintenance so far on my 2 year old Genesis. Now air conditioner/heater has no air flow on left side of vehicle vents (right side okay) and I cannot get them to answer the phone or call me back to schedule service. This was noticed right after they serviced (oil, tire rotation, 2 recalls). And then who knows how long I'll have to wait for an appt and how long they'll keep it (without promising a loner car which is supposed to be included) and I live out of town. I guess I should've bought a domestic vehicle with reliable service in my small home town. Oh, and there was no tire removal tool kit placed in my new Genesis upon sale. A year later I had a flat and my local tire shop couldn't remove the tire. He had to break the part off so he could repair the tire (and the other 3 tires also) and I had to get a new set of Genesis lug nuts and tool package from the dealer for future mishaps. More

I had a great experience with Tony! He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask fo He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask for Tony! He'll take care of you! More

Very good service I really appreciated that my vehicle was picked up from my place of business and the loaner given to me at the same time. was picked up from my place of business and the loaner given to me at the same time. More

Disappointed on the timeline to schedule a service and also wait time not informed properly also wait time not informed properly More

Excellent service from start to finish! The technician took my car in as soon as I arrived in kept me in the loop every step of the way. Delivered my car sooner than originally promised The technician took my car in as soon as I arrived in kept me in the loop every step of the way. Delivered my car sooner than originally promised More

Easy process and comfortable setting. I little long to complete maintenance but overal experience was good I little long to complete maintenance but overal experience was good More

the sales person ok - he needs to be more approachable, we have experienced better service when we bought our gv80. We were expecting same services, attitude and experience from prior visit. we have experienced better service when we bought our gv80. We were expecting same services, attitude and experience from prior visit. More

Thank you for fitting us in on short notice for out of town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. More

I can confidently say that my service experience this time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10 time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10. This visit truly lived up to the Genesis promise that was made when I purchased my G80! More