Genesis of Northwest San Antonio - Service Center

You cannot get anyone to answer the phone, no matter how many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to ge many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to get your car completed (that is for a recall, you would think the parts would be on hand or they would tell you this before dropping it off). More

I'm still waiting on a copy of my CarFax that I've asked for twice already since I bought the car on 1 September. Please send it to buju23@hotmail.com Shaun Oville Blue 2020 Genesis G80 for twice already since I bought the car on 1 September. Please send it to buju23@hotmail.com Shaun Oville Blue 2020 Genesis G80 More

I bought my Genesis through this dealership, and she runs flawless simple because I can rely on the service even after the valet, I continue to be treated with respect and courtesy from top to bottom of th flawless simple because I can rely on the service even after the valet, I continue to be treated with respect and courtesy from top to bottom of the staff. If anything I will continue to refer my fam and friends to this Genesis Dealership! J.Sanchez More

This dealership does great work, makes the process easy and takes great care of my car very well. and takes great care of my car very well. More

This is the 2nd time that I've used this place and the results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because th results were the same. I was charged for a service that wasn't provided and had to ask for a refund. I question the integrity of the staff because they claim that a service was provided on something that I could verify but what about the things that I could not. I own a G80 and a GV80 and will not use this facility once I find a new service facility. More

Great staff; outstanding service manager; service was done at appointed time; great work by maintenance techs done at appointed time; great work by maintenance techs More

My feelings have NOT change about this location dealership at all. The recent visit was good along with the service, but I still think Genesis of Northwest San Antonio still got a LONG LONG way to dealership at all. The recent visit was good along with the service, but I still think Genesis of Northwest San Antonio still got a LONG LONG way to go Before they can Ever call themselves a luxury line service department. I Love my Genesis GV80 I bought at that location to death, but my Entire experience was beyond horrible. My very first service on my Genesis GV80 there was Horrible. I just wish I honestly didn't have to deal with that location for service ever. This last service better though. Thanks More

The best customer service and wait time ever happy camper. Will be going back foe all services camper. Will be going back foe all services More

Valet service used because they don’t have loaner cars available. Used multiple forms of communication to keep me informed. available. Used multiple forms of communication to keep me informed. More

Completed service was great, including the car wash. The reason for 4 stars vs. 5 is the complete lack of communication by the service advisor. I was texted by the person to use that number to check o The reason for 4 stars vs. 5 is the complete lack of communication by the service advisor. I was texted by the person to use that number to check on the car status which I did 3 times but never heard back. Additionally, my sense is Genesis overall is struggling to hire certified Genesis mechanics as it took 4 weeks to get my car in for service. I had the same issue with the Genesis dealer in Houston when the AC went out on my new GV70. It took 4 weeks to get an appointment and 2 weeks to fix my car. I was asked in the NW San Antonio waiting room by a gentleman getting his Hyundai repaired if I would buy the Genesis again. He was looking at the G70. I told him "no" as taking 4 weeks for service is unacceptable. He appreciated my candor. More