Genesis of Northwest San Antonio - Service Center

Thank you for fitting us in on short notice for out of town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. More

I can confidently say that my service experience this time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10 time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10. This visit truly lived up to the Genesis promise that was made when I purchased my G80! More

The team is great, but the service was the pits! Turn around from breakdown to back in my hands was over 4 months!!! Turn around from breakdown to back in my hands was over 4 months!!! More

Ruben Rodriquez was excellent as always. The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as mu The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as much as possible. They take care of all us Genesis owners in a great manner. Professional and diligent workers. More

Nice new area to drop the vehicles for service. Friendly and prompt customer service. Very pleased. Friendly and prompt customer service. Very pleased. More

Communication when vehicle was in shop was good; however, I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. More

Everyone there was very professional and polite. I was informed of what was going on with my car and when the service would be complete. Awesome Service! I was informed of what was going on with my car and when the service would be complete. Awesome Service! More

Friendly excellent service the waiting areas was amazing. I was able to relax while my car was being worked on. I was able to relax while my car was being worked on. More

Ernest has always helped me get my car in and out as quickly as possible! quickly as possible! More

Delayed response time of more than 1 month. No follow up when the car is in service. No one answers the phone. No follow up when the car is in service. No one answers the phone. More