Genesis of Northwest San Antonio - Service Center

This was my best experience with this dealership. I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I emailed Mr. Suidy. Ruben called me within 5 minutes and a loaner was delivered to me the same day. I was contacted about the status of my vehicle and all work needed was performed. That is top quality customer service. Jerry is special. He has excellent qualities of service representative. Top quality customer service all the way. Thank you Genesis of Northwest. Looking forward to the new location. More

Great customer service, friendly staff, and I love how clean the car is when handed back over. clean the car is when handed back over. More

Our service advisor Jerry Williams was very pleasant to work with, he called us weekly with an update on our vehicle. work with, he called us weekly with an update on our vehicle. More

Responded with service necessary vey timely and continued into next day. Was best I ever had continued into next day. Was best I ever had More

Great service and excellent communication! So glad we chose Genesis as our new vehicle.. Can’t wait to see their new showroom! So glad we chose Genesis as our new vehicle.. Can’t wait to see their new showroom! More

Best customer service with a very professional team. Very courteous and friendly to customers. Will highly recommend a Genesis. Very courteous and friendly to customers. Will highly recommend a Genesis. More

Making the appointment through the app made the process very efficient and convenient as I could the day and time I was available to take the vehicle to the Service Center. The car was ready on the timing very efficient and convenient as I could the day and time I was available to take the vehicle to the Service Center. The car was ready on the timing it was promised, which was fast, enabling me to wait for service to be completed at the Service Center. Comfortable wait area suitable to work remotely while waiting for the car. Very attentive and communicative personnel. Good experience overall. More

All aspects of this service experience was great. Mr. Williams (service manager) was exceptional. I am quite pleased with the experience. Mr. Williams (service manager) was exceptional. I am quite pleased with the experience. More

My had an awesome experience servicing my G70 here. Jerry Matthew was very exceptionally helpful and polite... Jerry Matthew was very exceptionally helpful and polite... More

Changes have been made within the service which have had a positive impact. The required work was performed in a timely manner. Meeting with Jorden (Genesis sales representative) was a pleasant experien a positive impact. The required work was performed in a timely manner. Meeting with Jorden (Genesis sales representative) was a pleasant experience and provide important decision making information. More