Genesis of Northwest San Antonio - Service Center

I was immediately greeted and brought to the waiting room as I had chosen to stay and wait for my car. I could see the work being done as large windows are by the waiting room. I was answered all my questi as I had chosen to stay and wait for my car. I could see the work being done as large windows are by the waiting room. I was answered all my questions. work done impeccable. And they wash my car. Great Dealership - unbelievable customer service. More

Really great. The service manager & technicians are superb. Great communication follow up. Love my GV80 The service manager & technicians are superb. Great communication follow up. Love my GV80 More

Everyone's really friendly. I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not mention the restroom which has an amazing view of what looks like a garden. However, the waiting area's large window, while offering a pleasant view, presents a significant challenge due to direct sunlight. The windows brightness make it uncomfortable. The absence of blinds makes it an issue, impacting both customers and staff. More

Went in for a buff on side panels, and a rattling noise in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happen in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happening in the back. No questions were asked to find out the whole situation or problem. I would hope a premium luxury vehicle/dealership would provide that. I also told my service advisor that I was running low on coolant Basically to summarize it seems like there is not a lot of effort happening when it comes to servicing the vehicle. I had just went into service in December 2024 and was told everything looks great and no even 2-4 weeks later I was told car needs an alignment. Overall I am highly disappointedly with quality of care and service. More

Dealership was clean throughout and everyone was attentive to my needs especially my service provider who went above and beyond. He even gave me a tour of the facility and helped me with getting sit attentive to my needs especially my service provider who went above and beyond. He even gave me a tour of the facility and helped me with getting situated while waiting for my vehicle to be serviced. A++++ More

Best service I’ve ever had! Quick and the advisor was amazing. Also that cashier was nice. Quick and the advisor was amazing. Also that cashier was nice. More

Exceptional customer service. Jordan kept in touch on a regular basis to ensure I wasn't forgotten while I was in search of a new vehicle. He was very knowledgeable whenever I ha Jordan kept in touch on a regular basis to ensure I wasn't forgotten while I was in search of a new vehicle. He was very knowledgeable whenever I had questions regarding the GV80 to help in my decision making. More

Beautiful place. Great service. Loved it. The service department were courteous and positive. Keep up the good work Great service. Loved it. The service department were courteous and positive. Keep up the good work More

I recently lease a G80e. I negotiated the deal over the phone and went to the dealership to close. I worked with Tyler and had a very good experience. Very nice dealership an I negotiated the deal over the phone and went to the dealership to close. I worked with Tyler and had a very good experience. Very nice dealership and an easy non pushy sales experience. Highly recommend. More

JC has taken care of all of my vehicle issues and communicates well with me. communicates well with me. More