Genesis of Northwest San Antonio - Service Center

Jerry Williams provided great customer service & made me feel valued while at the Genesis location feel valued while at the Genesis location More

My sales person was very friendly and knowledgeable. Responding to all my questions in a quickly manner. Responding to all my questions in a quickly manner. More

Poli was extremely helpful and the entire staff was very open and accommodating with questions and needs. open and accommodating with questions and needs. More

My service advisor was Jerry. He was extremely helpful with my tire replacement for my GV80. Arranged a pickup for my son to get the car. Very helpful. Kept me informed of cost He was extremely helpful with my tire replacement for my GV80. Arranged a pickup for my son to get the car. Very helpful. Kept me informed of costs via text. More

My service advisor kept me informed on the service needed and how long it would take for the service to be completed. He also mentioned to me about the refreshment bar. Also, my genesis was clean after it wa and how long it would take for the service to be completed. He also mentioned to me about the refreshment bar. Also, my genesis was clean after it was returned back to me when the service was complete. More

My service advisor was very helpful in explaining the process for my service recall on my G80. I was given a loaner car and was called with updates on my car. process for my service recall on my G80. I was given a loaner car and was called with updates on my car. More

service was good. got my vehicle sooner than I expected. I wil have my car serviced there again got my vehicle sooner than I expected. I wil have my car serviced there again More

Young man at cashier counter was excellent. Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very dissatisfied. Customer care seemed too busy to tend to just one thing/person at a time. Jerry apologized and I appreciated that but shouldn’t have been so complicated. 2nd genesis dealership I’ve tried and customer service after the sale is AWFUL. More

Excellent service along with excellent service valet and the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. More

Always a pleasant experience with the team. Glad to include Jerry to the list of professionals led by Ruben. Glad to include Jerry to the list of professionals led by Ruben. More