Genesis of Northwest San Antonio - Service Center

Superior service by all involved in the 8,000-mile check, four-wheel alignment and tire balance. Jerry and his crew started on time and completed the chores at the estimated time of completion. four-wheel alignment and tire balance. Jerry and his crew started on time and completed the chores at the estimated time of completion. More

Gayle McBride was very helpful and communicated professionally and timely to make sure my service appointment and concerns were heard and addressed. professionally and timely to make sure my service appointment and concerns were heard and addressed. More

Gayle was very detailed with the service of my Genesis. Gayle ensured I was informed and updated during each stage. My experience this time was incredibly improved compared to my previous appointments an Gayle ensured I was informed and updated during each stage. My experience this time was incredibly improved compared to my previous appointments and the issues I had post service and the lack of communication from the previous advisor. Gayle and team are the reason I have 5 stars. More

Genesis Service Department is excellent. I was able to book an appointment online and chose the services needed. Once I booked, Jerry contacted me to verify. Pick-up and delivery by Ryan I was able to book an appointment online and chose the services needed. Once I booked, Jerry contacted me to verify. Pick-up and delivery by Ryan was excellent. I changed to pick-up location due to a meeting and they made the needed adjustment and the transition for drop-off was smooth. In addition, someone called to check if I was satisfied with the service and that impressive. Thanks for excellent customer service. More

A thousand times better than the other Genesis dealership in San Antonio. We will definitely be back in San Antonio. We will definitely be back More

Amazing service! Got there for my appointment, they immediately began to work on my vehicle and gave my wife space where she could keep working on her computer withou Got there for my appointment, they immediately began to work on my vehicle and gave my wife space where she could keep working on her computer without being bothered unless it was important. Once they discovered what was wrong with my car they explained thoroughly and explained it was covered under warranty. Jerry was very nice the entire time and kept us informed. He got us a loaner and the staff helped my pregnant wife move some stuff from the vehicles. The repairs were done around our schedule and everything worked out great. Another time I had to drop off my other Genesis for a recall that was going to take just under an hour and the staff kept my 3yo entertained with snacks and drinks. All this to say this dealership has been above and beyond with their customer service and transparency with repairs. More

Excellent customer service, good attention to detail, dealership provided timely communication and handled the repairs properly and in a reasonable amount of time. dealership provided timely communication and handled the repairs properly and in a reasonable amount of time. More

The service department was excellent. So the planned maintenance was completed quickly and I was on my way. So the planned maintenance was completed quickly and I was on my way. More

Outstanding, professional, clean and organized. Friendly, engaging. Excellent customer service from all staff service staff. Friendly, engaging. Excellent customer service from all staff service staff. More

Hands down, the best car dealership I've ever been to. The personal care and treatment I always receive is second to none. I always receive top-notch service ad Genesis of Northwest San Antonio. The personal care and treatment I always receive is second to none. I always receive top-notch service ad Genesis of Northwest San Antonio. More