Genesis of Northwest San Antonio

Excellence service, and professional experience from the staff. Thank you for your assistance in providing the information Ee needed to make the correct purchase for us. We are very pleased to. staff. Thank you for your assistance in providing the information Ee needed to make the correct purchase for us. We are very pleased to. More

I was immediately greeted and brought to the waiting room as I had chosen to stay and wait for my car. I could see the work being done as large windows are by the waiting room. I was answered all my questi as I had chosen to stay and wait for my car. I could see the work being done as large windows are by the waiting room. I was answered all my questions. work done impeccable. And they wash my car. Great Dealership - unbelievable customer service. More

Excellent dealership that gave me a premium experience for a premium product. I knew what I wanted and was willing to pay and trade and they didn't waste my time like so many others do. for a premium product. I knew what I wanted and was willing to pay and trade and they didn't waste my time like so many others do. More

Really great. The service manager & technicians are superb. Great communication follow up. Love my GV80 The service manager & technicians are superb. Great communication follow up. Love my GV80 More

Spent 5 hours at the dealership and agreed to purchase a G80. Signed the paperwork and even bought an extended warranty. Then they did the ole "unfortunately there's only one key fob" line. Even though we w G80. Signed the paperwork and even bought an extended warranty. Then they did the ole "unfortunately there's only one key fob" line. Even though we were told there were two. Manager wouldn't come out of comfy office and would not provide second key fob. General Manager is ignoring emails. Not a luxury car buying experience at all... More

It was an excellent experience. The entire staff I delt with was knowledgeable and very professional. The entire staff I delt with was knowledgeable and very professional. More

A premium experience from start to finish! Hunter and Ken were extremely knowledgeable and helpful! Hunter and Ken were extremely knowledgeable and helpful! More

We have followed the same salesman through many dealerships but had the worse experience here. This team was not honest nor transparent with us, continued to give excuses as to why it took a week dealerships but had the worse experience here. This team was not honest nor transparent with us, continued to give excuses as to why it took a week for us to receive electronic copies of our purchase, and even then we had to AGAIN request the CarFax that gave us the true story in the vehicle we purchased. Have sought legal advice on how to proceed. We were promised a clean car, but that’s just not the case. More

Everyone's really friendly. I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not mention the restroom which has an amazing view of what looks like a garden. However, the waiting area's large window, while offering a pleasant view, presents a significant challenge due to direct sunlight. The windows brightness make it uncomfortable. The absence of blinds makes it an issue, impacting both customers and staff. More

Went in for a buff on side panels, and a rattling noise in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happen in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happening in the back. No questions were asked to find out the whole situation or problem. I would hope a premium luxury vehicle/dealership would provide that. I also told my service advisor that I was running low on coolant Basically to summarize it seems like there is not a lot of effort happening when it comes to servicing the vehicle. I had just went into service in December 2024 and was told everything looks great and no even 2-4 weeks later I was told car needs an alignment. Overall I am highly disappointedly with quality of care and service. More