Genesis of Northwest San Antonio

The dealership suffers from being in an area that feels like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask s like a third world bizarre. Parking is non-existent. The salesperson helping me knew none of the answers I asked for and consistently needed to ask someone else for the information. I understand people need to learn, but it removes the feeling of prestige in buying a nice expensive vehicle when the sales people know nothing of the process in selling the vehicle. More

My vehicle was serviced, washed and returned to my residence. My service rep was courteous and professional. residence. My service rep was courteous and professional. More

Great service, fair prices, very good comms. Sonya (client manager) is great. 5 stars overall Sonya (client manager) is great. 5 stars overall More

Purchased a Genesis GV80 in Round Rock. Had one key, they would mail the other. Trouble for me is the 2 keys had to be programed together and I don't live in Round Rock. Sonya Rocha (G of N Had one key, they would mail the other. Trouble for me is the 2 keys had to be programed together and I don't live in Round Rock. Sonya Rocha (G of NW) is a rock start, she spent some time calling Victoria Garcia in Round Rock to get the necessary permissions to do the job here in SATX. And a big thanks for Victoria in providing the assistance, she rocks too! Together these ladies made my day. More

Brought car in August 29th after waiting 1 month to get service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called th service appointment. Once in the service manager never called me to advise me of what was happening and never returned my calls. Finally, I called the GM who had the director of service call me, 6 days later the car was repaired. More

Very helpful, knew the ins and outs of the car we bought, We're very happy with our purchase We're very happy with our purchase More

My car was recently serviced at Genesis of Northwest San Antonio for routine covered maintenance using the Valet Service provided by Genesis. Per my understanding and per the service invoice/report a t Antonio for routine covered maintenance using the Valet Service provided by Genesis. Per my understanding and per the service invoice/report a tire rotation was to have been performed. However the rotation was not performed. About a week before the service date the TPM system indicated that the right front tire pressure was slightly low. I inspected the tire and noticed a small "tear" on the tire. This morning out of curiosity I wanted to check to see if the tear had progressed. The tire was not on the back right where I would have expected it to be had a tire rotation been completed, but it was still on the right front. This makes me concerned that the oil change was actually completed as well. The Genesis Valet service and Genesis of Northwest San Antonio deserve a negative rating if that were possible. I More

You cannot get anyone to answer the phone, no matter how many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to ge many times you leave a message you don't get a return phone call. When you finally get an appointment, they tell you it will take up to 3 weeks to get your car completed (that is for a recall, you would think the parts would be on hand or they would tell you this before dropping it off). More

We purchased a new GV80. The sales rep provided excellent overviews of the car's features and was able to answer all our questions. Following the sale, he helped customize th The sales rep provided excellent overviews of the car's features and was able to answer all our questions. Following the sale, he helped customize the vehicle settings (which are numerous) to our preferences. The store is located in temporary quarters pending its relocation to Boerne, so that the vaunted "Genesis Experience" falls a bit short for now. More

Genesis corporate has a parts availability issue which causes weeks delay in a warranty repair that should take days. This is possibly the result of. A need to redesign the fuel pump for the GV80? The c causes weeks delay in a warranty repair that should take days. This is possibly the result of. A need to redesign the fuel pump for the GV80? The car was returned and is back to good working order as before. More