Genesis of Northwest San Antonio

Great dealership and really good people. I very much appreciate their professionalism. Very well done. I very much appreciate their professionalism. Very well done. More

Excellent service from start to finish! The technician took my car in as soon as I arrived in kept me in the loop every step of the way. Delivered my car sooner than originally promised The technician took my car in as soon as I arrived in kept me in the loop every step of the way. Delivered my car sooner than originally promised More

Easy process and comfortable setting. I little long to complete maintenance but overal experience was good I little long to complete maintenance but overal experience was good More

the sales person ok - he needs to be more approachable, we have experienced better service when we bought our gv80. We were expecting same services, attitude and experience from prior visit. we have experienced better service when we bought our gv80. We were expecting same services, attitude and experience from prior visit. More

I had a great experience from beginning to stepping in to my new GV80. The sales folks were thorough, friendly and professional. my new GV80. The sales folks were thorough, friendly and professional. More

Shane was extremely helpful and patient as we were learning about the SUV options, which helped us make an informed decisions to choose the right fit for our needs. Highly recommend working with him! learning about the SUV options, which helped us make an informed decisions to choose the right fit for our needs. Highly recommend working with him! More

Tom was very helpful as was Israel when we finally signed final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry th final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry that we decided not to trade in our old vehicle. When we were in the week prior and discussed all the options, trade in or not, we hadn't yet settled on the sales price of the new vehicle because Tom stated that January rebates were not yet known. We kept the trade in at that point. We didn't sign an actual sales contract on that day in December but signed a preliminary pricing sheet. Matt made us feel that we were bound by that preliminary pricing sheet and pretty much said to take it or leave the final sales price offer on the new car. We were forced to purchase all of the dealer add-ons even though we live 20 miles from the nearest Washtub car wash and won't be able to use it much, if at all. A $1,000 rebate was also pulled at the last minute. I switched from Audi to Genesis for this car purchase and was always happy with the Audi sales process over the course of 18 years that we purchased Audi vehicles. Much different experience here with the manager, unfortunately. More

Everyone I encountered was super friendly and helpful! Shane was the best! Everything was great! Shane was the best! Everything was great! More

It was a pleasure working with Tony, Shane, and Ken. They all did a great job. They all did a great job. More

Thank you for fitting us in on short notice for out of town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. More