Genesis of Northwest San Antonio

I had a great experience with Tony! He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask fo He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask for Tony! He'll take care of you! More

Service Dept never returns voice mail messages (which are almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service int almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service interval or my oil in my settings. Last time after I left, on the way home the tire pressure warning popped up and they had reversed the recommended psi in front and rear tires (front were supposed to be 33 and rear 36 and they were opposite). I live out of town, so husband corrected my tire pressures. I've only had routine maintenance so far on my 2 year old Genesis. Now air conditioner/heater has no air flow on left side of vehicle vents (right side okay) and I cannot get them to answer the phone or call me back to schedule service. This was noticed right after they serviced (oil, tire rotation, 2 recalls). And then who knows how long I'll have to wait for an appt and how long they'll keep it (without promising a loner car which is supposed to be included) and I live out of town. I guess I should've bought a domestic vehicle with reliable service in my small home town. Oh, and there was no tire removal tool kit placed in my new Genesis upon sale. A year later I had a flat and my local tire shop couldn't remove the tire. He had to break the part off so he could repair the tire (and the other 3 tires also) and I had to get a new set of Genesis lug nuts and tool package from the dealer for future mishaps. More

Tom provided courteous and excellent customer service. I appreciated his prompt turn around time and professionalism. I appreciated his prompt turn around time and professionalism. More

The experience was painless and the salesman was knowledgeable without being pushy although the car sells itself. I look forward to the new facility opening. knowledgeable without being pushy although the car sells itself. I look forward to the new facility opening. More

Shane was the most helpful rep that I’ve ever worked with. No wasted time, energy, or money. with. No wasted time, energy, or money. More

Very good service I really appreciated that my vehicle was picked up from my place of business and the loaner given to me at the same time. was picked up from my place of business and the loaner given to me at the same time. More

Excellent. Honest, straight-forward information from start to finish. Mr. Mandavi knew his product and his inventory which made getting to the vehicle we want Honest, straight-forward information from start to finish. Mr. Mandavi knew his product and his inventory which made getting to the vehicle we wanted quick and easy. More

The dealer doesn't provide 3 months warranty like other dealers such as autonation which they do provide on their used cars inventories. I don't expect this dealer will provide any after sales service on u dealers such as autonation which they do provide on their used cars inventories. I don't expect this dealer will provide any after sales service on used cars since they don't provide atleast 90 days warranty. The vehicle must be ready before they put on sale. I had to wait like almost 1 week for the safety and predelivery service after purchasing the SUV. Also later the headlight didn't work when I went to pick up my SUV so had to wait 1 more week to get replaced. Also the brand new michelin tires were replaced with some other brand new tires by giving me a safety issue reason so I don't know if it was something valid reason behind that but that is not a major concern for me though. After I picked up the vehicle, the next day other headlight didn't work and the power mirror also didn't work. This is not at all expected and totally disappointed with the purchase from this dealership. They should have checked everything when it was there for a week and delivered to the customer. More

Disappointed on the timeline to schedule a service and also wait time not informed properly also wait time not informed properly More

Great dealership and really good people. I very much appreciate their professionalism. Very well done. I very much appreciate their professionalism. Very well done. More