Genesis of Northwest San Antonio

Jerry is the shining star within the service department. He answers his phone, returns messages and is always available. Having been in the automotive industry, I can appreciate a great service advisor. I r He answers his phone, returns messages and is always available. Having been in the automotive industry, I can appreciate a great service advisor. I recommend him completely. More

They were very responsive and got my GV80 in and out quickly. They even went above and beyond and offered the valet service which made it way more convenient for me to go on about my day. Thank you! quickly. They even went above and beyond and offered the valet service which made it way more convenient for me to go on about my day. Thank you! More

Communication before the scheduled service was good as I was informed as to the service pick up process. Day of service I was called with the ETA and they arrived on time. I was called again giving me the was informed as to the service pick up process. Day of service I was called with the ETA and they arrived on time. I was called again giving me the ETA of my car to be returned and the service slip would be included. Jerry did arrive as promised. Even though I was without a vehicle for about 2 1/2 hours, ( they asked if I wanted a loaner) I was able to accomplish my work without interruption of being out of the office. I recommend the concierge service! And best of all, the vehicle was hand washed...she's a beauty! More

Customer service personnel were wonderful. Shout out to Shane and Ken for making the experience as enjoyable as possible. Shout out to Shane and Ken for making the experience as enjoyable as possible. More

Awesome, fast, and very responsive service department! G90 was repaired and clean! Thanks Ruben & Jerry. G90 was repaired and clean! Thanks Ruben & Jerry. More

I love the new service area. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. He was amazing. More

I am very happy with the service I received for my car. They took care of me quickly and let me know what needed done. They took care of me quickly and let me know what needed done. More

Greeted warmly by the Ambassador. Promptly met with salesman, Tony Rabani, who was very knowledgeable about the SUV I wanted to drive. Ken Flynn in the finance department was very fri Promptly met with salesman, Tony Rabani, who was very knowledgeable about the SUV I wanted to drive. Ken Flynn in the finance department was very friendly and explained documents and maintenance plans thoroughly. I followed up with questions for Tony several days after and he promptly returned my call and answered my questions. He called several days after that to make sure everything was going well. Looking forward to the new dealership opening soon! More

This was my best experience with this dealership. I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I emailed Mr. Suidy. Ruben called me within 5 minutes and a loaner was delivered to me the same day. I was contacted about the status of my vehicle and all work needed was performed. That is top quality customer service. Jerry is special. He has excellent qualities of service representative. Top quality customer service all the way. Thank you Genesis of Northwest. Looking forward to the new location. More

Great customer service, friendly staff, and I love how clean the car is when handed back over. clean the car is when handed back over. More