Genesis of Northwest San Antonio

Very enjoyable experience. The salesman was very personable and knowledgeable about the vehicle, and closing the deal to purchase was a breeze. The salesman was very personable and knowledgeable about the vehicle, and closing the deal to purchase was a breeze. More

Salesman was very polite and courteous and very knowledgeable about the product. Also, service was quick and there was no pressure applied to make the sale. knowledgeable about the product. Also, service was quick and there was no pressure applied to make the sale. More

Overall, a fantastic experience. They are currently in temporary buildings, but that does not reflect the level of service I received. I was promptly greeted and attended to. Shane They are currently in temporary buildings, but that does not reflect the level of service I received. I was promptly greeted and attended to. Shane, the sales associate, was very accommodating allowing me to test multiple vehicles and trim levels. He followed up with me the next day and invited me back the next day to test drive again while I was deciding. The purchase process was easy and did not take very long. The business part was easy and fairly straightforward. In addition to being a great experience, I am also very happy with my purchase. I highly recommend Genesis and Red McCombs Genesis of Northwest San Antonio. More

Communication when vehicle was in shop was good; however, I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. I discovered the car was damaged while there. I have now left 6 messages over the last 10 days and cannot get anyone to return my call. More

Everyone there was very professional and polite. I was informed of what was going on with my car and when the service would be complete. Awesome Service! I was informed of what was going on with my car and when the service would be complete. Awesome Service! More

Shane monroe was a pleasure to work with and he is very knowledgeable. He is the kind of person you like to deal with. knowledgeable. He is the kind of person you like to deal with. More

Friendly excellent service the waiting areas was amazing. I was able to relax while my car was being worked on. I was able to relax while my car was being worked on. More

Ernest has always helped me get my car in and out as quickly as possible! quickly as possible! More

Delayed response time of more than 1 month. No follow up when the car is in service. No one answers the phone. No follow up when the car is in service. No one answers the phone. More

The dealership personnel gave us outstanding customer service—accommodating and sincere people. Great experience! I am impressed with the Genesis product, and we look forward to working with the dealer service—accommodating and sincere people. Great experience! I am impressed with the Genesis product, and we look forward to working with the dealership again. Tony, one of the agents, went out of his way on his day off to contact his manager about our situation. We needed our trade-in to open the garage door to get inside. It was 7:30 p.m., 30 minutes before closing. Long story short, we had no problem; they did not want us further inconvenienced. What dealership would allow a customer to take home their weekend trade-in after purchasing a new vehicle on a Saturday night? Tony saved us from spending the weekend at a hotel without our prescription meds. The manager and Tony are our heroes! More