Genesis of Northwest San Antonio

Ruben Rodriquez was excellent as always. The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as mu The best service agent in San Antonio. He is the reason I bought a service plan from you to cover my MB SLK 250. He and Valarie kept me updated as much as possible. They take care of all us Genesis owners in a great manner. Professional and diligent workers. More

First time visiting Genesis and I can tell that they are very professional. Shane treated us well and Kent from Finance. Go with them very professional. Shane treated us well and Kent from Finance. Go with them More

Oh my gosh! I just wrote 100 words and then looked up Tony’s last name and lost them all! can’t remember everything I said. Love your Tony Rabini and your G I just wrote 100 words and then looked up Tony’s last name and lost them all! can’t remember everything I said. Love your Tony Rabini and your Genesis Manager. Everything we looked for in a sales team was there that day, even in a trailer! We look forward to your new facility and hope it matches the Lexus service we have just left! We live in Kerrville so I’ve not been back to get someone to explain things I’m not understanding. I will be there before the end of the year, I hope. So far, I love this automobile! More

Nice new area to drop the vehicles for service. Friendly and prompt customer service. Very pleased. Friendly and prompt customer service. Very pleased. More

Fast and friendly Tony was great they had coffee and water they had knowledge of the vehicle just a all around great dealership water they had knowledge of the vehicle just a all around great dealership More

Very receptive to my needs in getting my maximum trade and getting the vehicle within my budget. and getting the vehicle within my budget. More

The experience was great at the dealership Shane our sales was great very helpful knowledgeable sales was great very helpful knowledgeable More

I wish I could give this place 0 stars. The lack of communication during the sales process partnered with a lack of empathy and care for customer service is atrocious. We bought a car fr The lack of communication during the sales process partnered with a lack of empathy and care for customer service is atrocious. We bought a car from the Genesis side with Tom. He was pleasant enough but very pushy and definitely did not listen to my needs. I explained that I needed a reliable vehicle as I have 4 kids. He promised me up and down that the car he was selling me was safe and had no mechanical issues. As soon as I drove off the lot after purchasing my vehicle with a higher apr than expected…the service light came on. I informed him and he said it was probably just needing to be reset, but to bring it back to service..so I did. I’m not sure if they even did an oil change as promised and & “multi point inspection” that they spoke of Then within a couple days the brake light came on and we found out that the brakes were needing to be replaced and barely had any pad left. When I brought it back to them he said “these things need to be replaced sometimes it’s a used car” and I had to argue with them to replace them. They took the car and “did the brakes” We were at my mother in law’s house when my bf and his dad opened up the hood. They found out that this idiot service dept also didn’t put the filter in correctly when servicing it & the filter was getting wet and was completely bent and ruined. We replaced that ourselves. Well about two weeks later my brakes start making grinding noises and we find out that they didn’t complete the job correctly with the brake pads. They didn’t torque the caliper bolts correctly and the caliper came off completely and caused major issues to the brake system. We had to take it back a 3rd time and have them fix the brakes that they messed up. That time they left me, a mom of 4, out of a vehicle for 2 days while they fixed their own issue due to negligence, because they “had no loaners available” We are now on month 4 and my service light keeps coming on. My boyfriend had to keep topping off oil, so he decided to check the engine. Turned out I have oil in my coolant. We called twice with no call back, so we went into the dealership to try and give them an opportunity to make it right. What kind of idiot mechanics teamed with idiot salespeople… their way of “making it right” was offering me $8000 less on trading in a xxxx vehicle that they sold me to sell us an overpriced vehicle they had sitting on their lot for months. So apparently they sold me this vehicle for $8000 over its worth and can’t even take their own trash back for the price they sold it to us for. You are welcome for giving you a mechanically sound trade in & taking this junk off your hands. The whole place is under construction because they gouge their customers and refuse to take accountability. Save yourself a trip and go to another dealership. More

Tony, was very professional, knowledgeable and patient in explaining everything about the cars as we tested a car that helped convince us to buy one. explaining everything about the cars as we tested a car that helped convince us to buy one. More

great service and always a speedy process. pleasure doing business with this dealership and will continue to come back. pleasure doing business with this dealership and will continue to come back. More