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Genesis of Northwest San Antonio
Boerne, TX
481 Reviews
Genesis Of NW San Antonio
Genesis Dealership in San Antonio, TX
There are many reasons why you should choose Genesis of NW San Antonio. First of all, our convenient location in the San Antonio area means that drivers in the greater San Antonio area are only a short drive away. When you visit us, you'll immediately recognize that we put our customers first. We pride ourselves on our incredible customer service and want to help you with the car-buying process. We have an incredible inventory and can help you each step of the way.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 481 reviews
January 08, 2024
Tom was very helpful as was Israel when we finally signed final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry th final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry that we decided not to trade in our old vehicle. When we were in the week prior and discussed all the options, trade in or not, we hadn't yet settled on the sales price of the new vehicle because Tom stated that January rebates were not yet known. We kept the trade in at that point. We didn't sign an actual sales contract on that day in December but signed a preliminary pricing sheet. Matt made us feel that we were bound by that preliminary pricing sheet and pretty much said to take it or leave the final sales price offer on the new car. We were forced to purchase all of the dealer add-ons even though we live 20 miles from the nearest Washtub car wash and won't be able to use it much, if at all. A $1,000 rebate was also pulled at the last minute. I switched from Audi to Genesis for this car purchase and was always happy with the Audi sales process over the course of 18 years that we purchased Audi vehicles. Much different experience here with the manager, unfortunately. More
by Suzanne Trevino
Employees Worked With
Tom, Israel, Matt
Verified CustomerJanuary 03, 2024
Thank you for fitting us in on short notice for out of town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. More
by COLLINSTIM1987
Employees Worked With
Ruben Rodriguez, Ernest Dominguez
January 02, 2024
I can confidently say that my service experience this time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10 time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10. This visit truly lived up to the Genesis promise that was made when I purchased my G80! More
by MIKKI.SALAZAR
Employees Worked With
Ruben, Sonia, Valerie, and Ernest
December 25, 2023
Tom our salesman was very helpful and informative about the cars . He helped answer all my questions about the GV 70 and 80. the cars . He helped answer all my questions about the GV 70 and 80. More
by s.mollica
Employees Worked With
Tom was my sales associate. I meet thr manager and finance guy . Can’t remember their names .
