Genesis of Northwest San Antonio

Team was great all around from sales to finance department. A few concerns on how the finance department explains the financing options. A bit deceptive on how the multiple extended warranties are department. A few concerns on how the finance department explains the financing options. A bit deceptive on how the multiple extended warranties are added with the buyer realizing it. The price obviously increases, which is the red flag something is not adding up. More

Young man at cashier counter was excellent. Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very dissatisfied. Customer care seemed too busy to tend to just one thing/person at a time. Jerry apologized and I appreciated that but shouldn’t have been so complicated. 2nd genesis dealership I’ve tried and customer service after the sale is AWFUL. More

Excellent service along with excellent service valet and the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. More

The service was a five, I’m basing it on the hospitality from Hunter and Ken. The only thing is redoing the contract and the delay on the window tint and driving back the following week from Hunter and Ken. The only thing is redoing the contract and the delay on the window tint and driving back the following week More

We appreciate the service and hospitality. Love that my car was taken professionally taken care of. Thank y’all. Love that my car was taken professionally taken care of. Thank y’all. More

Excellent experience in every way. Our salesperson Hunter was superb and the finance person was also great to work with. We got a car that we like a lot at a fair price. Our salesperson Hunter was superb and the finance person was also great to work with. We got a car that we like a lot at a fair price. More

Excellent experience. Staff was knowledgeable and courteous, but not over bearing or pushy. The dealership itself is very nice. A pleasant place to spend time, which can’t Staff was knowledgeable and courteous, but not over bearing or pushy. The dealership itself is very nice. A pleasant place to spend time, which can’t be said of all dealerships. More

The entire staff was professional, courteous, and mindful of the time I had to make the deal. Overall experience exceeded my expectations. of the time I had to make the deal. Overall experience exceeded my expectations. More

After agreeing on the "out the door price" I was in the dealership too long, more than 3 hours. Thats too long! dealership too long, more than 3 hours. Thats too long! More

The staff at Genesis of NW San Antonio is superior! Especially Shane Monroe, our sales rep. He made the whole car buying experience actually enjoyable! He was so patient, informative, and helpful. I Especially Shane Monroe, our sales rep. He made the whole car buying experience actually enjoyable! He was so patient, informative, and helpful. I wanted to adopt him into our family! We also worked with Ken Flynn on financing/paperwork, he was so great and made everything easily understandable, quick, and painless! All in all it was hands down the easiest and best car shopping/buying experience we have had in our life. We are now loyal customers of Genesis NW San Antonio from here on out! Absolutely outstanding experience from start to finish! More