Genesis of Northwest San Antonio

Ruben was outstanding , booked a loaner and serviced my car on time. Ps my car was returned sparkling clean. car on time. Ps my car was returned sparkling clean. More

Shane was a helpful salesman and David was a HUGE help. David is a keeper. 👍 David is a keeper. 👍 More

My experience with all aspects of the dealership were exceptional. They are very professional and knowledgeable. exceptional. They are very professional and knowledgeable. More

Great! !! Shane is amazing and very helpful- that's all !!! Great Great Great Great Great !! Shane is amazing and very helpful- that's all !!! Great Great Great Great Great More

Jerry was superb, made my appointment as smooth as possible. 10/10 experience. Will definitely be back! possible. 10/10 experience. Will definitely be back! More

Shane was absolutely amazing, as was the finance guy was not pushy very professional staff I highly recommend Genesis of San Antonio! not pushy very professional staff I highly recommend Genesis of San Antonio! More

I had a great experience with Tony! He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask fo He was easy to work with and he was really fun. I knew what I was looking for and Tony found me that perfect vehicle. Definitely recommend you ask for Tony! He'll take care of you! More

Service Dept never returns voice mail messages (which are almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service int almost always necessary because they rarely answer their service dept line). Every time I've had my oil changed, they failed to reset my service interval or my oil in my settings. Last time after I left, on the way home the tire pressure warning popped up and they had reversed the recommended psi in front and rear tires (front were supposed to be 33 and rear 36 and they were opposite). I live out of town, so husband corrected my tire pressures. I've only had routine maintenance so far on my 2 year old Genesis. Now air conditioner/heater has no air flow on left side of vehicle vents (right side okay) and I cannot get them to answer the phone or call me back to schedule service. This was noticed right after they serviced (oil, tire rotation, 2 recalls). And then who knows how long I'll have to wait for an appt and how long they'll keep it (without promising a loner car which is supposed to be included) and I live out of town. I guess I should've bought a domestic vehicle with reliable service in my small home town. Oh, and there was no tire removal tool kit placed in my new Genesis upon sale. A year later I had a flat and my local tire shop couldn't remove the tire. He had to break the part off so he could repair the tire (and the other 3 tires also) and I had to get a new set of Genesis lug nuts and tool package from the dealer for future mishaps. More

Tom provided courteous and excellent customer service. I appreciated his prompt turn around time and professionalism. I appreciated his prompt turn around time and professionalism. More

The experience was painless and the salesman was knowledgeable without being pushy although the car sells itself. I look forward to the new facility opening. knowledgeable without being pushy although the car sells itself. I look forward to the new facility opening. More