Genesis of Northwest San Antonio

Greeted warmly by the Ambassador. Promptly met with salesman, Tony Rabani, who was very knowledgeable about the SUV I wanted to drive. Ken Flynn in the finance department was very fri Promptly met with salesman, Tony Rabani, who was very knowledgeable about the SUV I wanted to drive. Ken Flynn in the finance department was very friendly and explained documents and maintenance plans thoroughly. I followed up with questions for Tony several days after and he promptly returned my call and answered my questions. He called several days after that to make sure everything was going well. Looking forward to the new dealership opening soon! More

I love the new service area. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. It is beautiful and comfortable. Much better than the old area. Staff were friendly. Jerry explained thoroughly the services needed for my car. He was amazing. More

This was my best experience with this dealership. I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I had previous disappointments; however, Mr. Suidy, Ruben and Jerry provided excellent service on this interaction. The response was immediate when I emailed Mr. Suidy. Ruben called me within 5 minutes and a loaner was delivered to me the same day. I was contacted about the status of my vehicle and all work needed was performed. That is top quality customer service. Jerry is special. He has excellent qualities of service representative. Top quality customer service all the way. Thank you Genesis of Northwest. Looking forward to the new location. More

Great customer service, friendly staff, and I love how clean the car is when handed back over. clean the car is when handed back over. More

The experience was professional and meet all of my requirements. Tom, my salesman, was outstanding! requirements. Tom, my salesman, was outstanding! More

Jordan Wyble and Ken Flynn and Mr. Matthew Siudy were so kind and helpful throughout the process. They made sure everything went smoothly and we left the agency with a car we are quite Matthew Siudy were so kind and helpful throughout the process. They made sure everything went smoothly and we left the agency with a car we are quite happy with. We came in quite late and we know they must have been tired, yet they were courteous and did everything they could to ensure a good outcome. The transaction was completed due to Mr. Siudy's great flexibility. We never felt pressured and always felt listened to. More

Salesman did not spend enough time explaining the car features very poor presentation for luxury car features very poor presentation for luxury car More

Our service advisor Jerry Williams was very pleasant to work with, he called us weekly with an update on our vehicle. work with, he called us weekly with an update on our vehicle. More

Going on 4 months, have not received the permanent tags. Shortly after buying the vehicle, we took it in for repairs that lasted more than 2 weeks and we were forced to pay for a rental. We were reimbursed Shortly after buying the vehicle, we took it in for repairs that lasted more than 2 weeks and we were forced to pay for a rental. We were reimbursed for the rental only after fussing about it. More

I had a wonderful experience and it was quick to get approved. Shane was great and friendly. approved. Shane was great and friendly. More