Genesis of Northwest San Antonio

We showed up at 5PM to buy our car. Our experience with our salesman was less than it should have been when purchasing this level of vehicle. Our sales person seemed tired and less th Our experience with our salesman was less than it should have been when purchasing this level of vehicle. Our sales person seemed tired and less than enthusiastic to be making the sale. Attitude and appearance are important. He seemed new and unsure about some of the things he told us, ranging from the functionality of the vehicle to the Genesis App. We had to figure some things on our own. I have had better experiences buying vehicles of less value. We had already made our minds up to purchase a vehicle that day. If not, we would have gone to a different Genesis dealer. Vehicle delivery was uneventful. It looked like it was washed with a dirty rag with dirty water. There were scuff marks where they tried to take off residue. Overall, not the caliber of service I would expect from an automobile of this caliber. More

Loud employees in lobby, had to return for engine light fix after I got out on road due to mechanic error, didn't blow out air filter as requested. fix after I got out on road due to mechanic error, didn't blow out air filter as requested. More

Excellent service, and kept me updated. Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! Very professional when they came to pick up my GV80 and when they dropped it off. Car was clean and looked awesome! More

This was the closest dealership to me at the time and they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in they did a state inspection on my car and had me back on the road in no time. JC was very helpful & professional and the gentleman who greeted me in the service lane was very kind as well. Will be coming back in for services. More

Jerry is absolutely great to deal with. I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is frie I had an appointment and they did the recall in a timely fashion and washed my GV70. The dealership is amazing, really beautiful. Everyone is friendly and a great experience overall. More

Shane was a great salesman, professional & thorough. Process was painless and wasn't tried to upsell anything. Overall would highly recommend. Process was painless and wasn't tried to upsell anything. Overall would highly recommend. More

Great service - my service advisor, Jerry, was very helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot reca helpful and updated me on the status of my service. I was leaving for Utah and they arranged to have someone drive me to the airport. I cannot recall the name of the driver but he was very helpful and professional. More

Great experience at the dealership working with Ahmed. He was very patient showing and test driving the vehicles. Isreal in finance made it a breeze in less than an hour we signed all paperwork. He was very patient showing and test driving the vehicles. Isreal in finance made it a breeze in less than an hour we signed all paperwork. More

Excellent service. Tom was very knowledgeable. Came in looking at one vehicle and ended up leaving with two! Tom was very knowledgeable. Came in looking at one vehicle and ended up leaving with two! More

Jerry is very resourceful! I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry I initially made an appointment as soon as I got my mail. I made sure of it and was scheduled that same day online. It was quick. Well anyway, Jerry called me to let me know that the part would not be in that quick and that I may have to wait or leave my vehicle for a length of time. I wasn't able to do so so he rescheduled me for a later time that same month. I arrived for my appointment and Jerry got me processed quickly. I even got a ride home. I cannot remember the young man's name that took me home but he had great conversation that kept me engaged. He's a great driver too. I had some work to catch up on and could not sit in the dealership lounge but it seems like by the time I got back home, it was Jerry calling me again for a pick up. I hoped in the shuttle and we were off. My vehicle was ready once I arrived. What a great (and easy) process for me. Thanks Jerry and Genesis staff! More