Genesis of Northwest San Antonio

Very quick, thorough and satisfying. Shane was very informative and helpful in assisting us get what we wanted and at the cost we wanted. Shane was very informative and helpful in assisting us get what we wanted and at the cost we wanted. More

Best car shopping experience ever! The salesman, Hunter, was friendly and knowledgeable about the vehicle. The dealership itself seems like a showplace and every employee that I saw a The salesman, Hunter, was friendly and knowledgeable about the vehicle. The dealership itself seems like a showplace and every employee that I saw acknowledged me and made sure I didn’t need anything. More

Great experience. Hunter did a fantastic job helping us with our purchase from start to finish. Hunter did a fantastic job helping us with our purchase from start to finish. More

I was in the dealership much longer than I expected, more than 3 hours. the Out the Door Price had already been agreed upon before the process started. than 3 hours. the Out the Door Price had already been agreed upon before the process started. More

Must provide Genesis Concierge Services. Enable loaner vehicle availability or paid Uber transportation - like BMW. Enable loaner vehicle availability or paid Uber transportation - like BMW. More

Jerry was awesome to work with. Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without Very communicative and professional. Took care of my service issues fast and efficiently. Even provided a really nice loaner so I wouldn’t be without a car. I will be requesting him from now on. More

Professional, courteous, eager to meet my needs. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. Always pleasant, I got lost on the way to the new dealership and they assisted me in getting the correct address into my GPS. More

Thus far great service has been provided. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. The facility is very pleasant. Ask for JC in the service department. He's great and will take very good care of you. More

Very clean and organized. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. Good refreshments available while waiting. Wait was much shorter than expected and promised. Extremely pleased with facility and personnel. More

Excellent facility and service. Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 s Several high mileage services were done and the costs were in line with what I have experienced in the past at other mechanics. Would have been a 5 star experience except I was sent to Hyundai NW to perform 2 Genesis recall services. I called Genesis corporate and they were puzzled. Hyundai NW is NOWHERE near the quality of service and I was not happy about having to leave my car there for nearly 5 days to perform the 2 recalls. Their process for recalls is horrible and parts were evidently not immediately available. How can you issue a recall and not have parts available at Genesis to do the recall fixes? More