Genesis of Northwest San Antonio

Beautiful facility! Serviced my GV80 promptly . The wait was pleasant as there were snacks, drinks, and quiet time. I didn’t need a loaner as my vehicle was ready when Serviced my GV80 promptly . The wait was pleasant as there were snacks, drinks, and quiet time. I didn’t need a loaner as my vehicle was ready when promised. Jerry (service person) kept me up to date on my vehicle. Check out was easy. Bought our vehicle in Austin but we’ll be back for our continued service at THIS location. More

The service center was great, it was the unfulfilled promises of the sales management that left me disappointed and frustrated. There was a written promise of repair of a small pant chip and broken sunr promises of the sales management that left me disappointed and frustrated. There was a written promise of repair of a small pant chip and broken sunroof glass upon purchase. The sunroof was taken care of wonderfully, but the paint chip was not. After speaking to the manager that the contract was made with, it was promised to be repaired “by his guy” and “done right”. When I picked up my car the paint repair looked like a child filled it in with white out. It was not even, and the paint did not match the color of my vehicle. When speaking to the sales manager again, he had excuses as to why it couldn’t be done well including it being expensive. He said he would talk to “his guy” to see what could be done and he would order me a paint pen that matched the color of my car so I could go over the spot they should have professionally fixed. He said it would take 4 days to come in once it was ordered and he would call me. That was 2 and a half weeks ago and no call. Truly disappointing. More

The best Genesis dealer I have been to. Bought my car there but used a dealer in south Austin for service as it was a little closer to me. Big mistake!!!! Many issues with their customer se Bought my car there but used a dealer in south Austin for service as it was a little closer to me. Big mistake!!!! Many issues with their customer service. Genesis NW San Antonio was very helpful with a warranty item and wonderful customer service (JC) and a beautiful facility. More

They did a good job showing plus the car and letting us test drive it and then selling it to us test drive it and then selling it to us More

Lack of knowledge of product overall per sales! Good knowledge of technology, poor knowledge of vehicle Good knowledge of technology, poor knowledge of vehicle More

Matthew was a great manager and staff very professional everyone was great and very hard working answered all questions everyone was great and very hard working answered all questions More

It was my first visit. I was greeted enthusiastically and escorted to the waiting lounge where my service advisor, JC, met me. JC took care of all my issues and answered al I was greeted enthusiastically and escorted to the waiting lounge where my service advisor, JC, met me. JC took care of all my issues and answered all my questions. The maintenance area could be seen through a large glass wall, a nice feature! I will be a returning customer, thanks to JC and the entire crew! More

JORDAN WAS VERY HELPFULL. I SHOWED UP WITH NO PRIOR NOTICE OR VISITS AND WITHIN 2.5 HRS HAD COMPLETED THE TRANSACTION ON A NEW 2025 GV80. I'M FROM ABILENE 4 HRS AWAY AND THE I SHOWED UP WITH NO PRIOR NOTICE OR VISITS AND WITHIN 2.5 HRS HAD COMPLETED THE TRANSACTION ON A NEW 2025 GV80. I'M FROM ABILENE 4 HRS AWAY AND THE CAR WAS DELIVERED TO MY WIFE THE NEXT DAY BY 2:30 pm. COULD NOT HAVE ASKED FOR A BETTER EXPERIENCE More

Tom did a great job. Spent a ot of time at delivery setting up GV 80 and teaching my wife and I how to use. Great service. Spent a ot of time at delivery setting up GV 80 and teaching my wife and I how to use. Great service. More

Salesman, Tom Mondavi was excellent and listed to me regarding my needs and desires. The place is very well managed by Tim S. who obviously to me expressed great interest in assuring my experience was regarding my needs and desires. The place is very well managed by Tim S. who obviously to me expressed great interest in assuring my experience was a positive one. genuine. Beautiful place, immaculate. More