Genesis of Northwest San Antonio

Poli was extremely helpful and the entire staff was very open and accommodating with questions and needs. open and accommodating with questions and needs. More

I purchased my Genesis G90 from Genesis Northwest. Shane Monroe was my sales representative. Shane is totally knowledgeable of all aspects of the G90. Shane answered all my questions ensuring I clearl Shane Monroe was my sales representative. Shane is totally knowledgeable of all aspects of the G90. Shane answered all my questions ensuring I clearly understood. I simply say Many Thanks Shane. Ken Flynn The Genesis superb Financial Director personally ensured I received the best available financing so that I could acquire the G90. I’m appreciative of Ken Shay his knowledge references a multitude available coverage that would keep my new vehicle in pristine condition, Thank you Ken, I appreciate you! Very Respectful? Christopher A. Pritchard More

My service advisor was Jerry. He was extremely helpful with my tire replacement for my GV80. Arranged a pickup for my son to get the car. Very helpful. Kept me informed of cost He was extremely helpful with my tire replacement for my GV80. Arranged a pickup for my son to get the car. Very helpful. Kept me informed of costs via text. More

My service advisor kept me informed on the service needed and how long it would take for the service to be completed. He also mentioned to me about the refreshment bar. Also, my genesis was clean after it wa and how long it would take for the service to be completed. He also mentioned to me about the refreshment bar. Also, my genesis was clean after it was returned back to me when the service was complete. More

Excellent customer service and care, along with quick and reliable financial support, to purchase the vehicle I was interested in. reliable financial support, to purchase the vehicle I was interested in. More

My service advisor was very helpful in explaining the process for my service recall on my G80. I was given a loaner car and was called with updates on my car. process for my service recall on my G80. I was given a loaner car and was called with updates on my car. More

service was good. got my vehicle sooner than I expected. I wil have my car serviced there again got my vehicle sooner than I expected. I wil have my car serviced there again More

Team was great all around from sales to finance department. A few concerns on how the finance department explains the financing options. A bit deceptive on how the multiple extended warranties are department. A few concerns on how the finance department explains the financing options. A bit deceptive on how the multiple extended warranties are added with the buyer realizing it. The price obviously increases, which is the red flag something is not adding up. More

Young man at cashier counter was excellent. Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very Car was with y’all one week. Took 2 hours at pickup because of overlooks and mistakes. Still left without all the information I requested. Very dissatisfied. Customer care seemed too busy to tend to just one thing/person at a time. Jerry apologized and I appreciated that but shouldn’t have been so complicated. 2nd genesis dealership I’ve tried and customer service after the sale is AWFUL. More

Excellent service along with excellent service valet and the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. the nicest people to deal with. I dealt with Nathan along with my service advisor who is Jerry Williams. More