Genesis of Northwest San Antonio

Ahmed was very knowledgeable and patient--and willing to put in extra work to accommodate Austin residents. put in extra work to accommodate Austin residents. More

Clean and Professional. JC is courteous and clearly explains issues and possible solutions. Will be calling him for my next service. JC is courteous and clearly explains issues and possible solutions. Will be calling him for my next service. More

I want to take a moment to extend my sincerest gratitude for the outstanding customer service I received during my recent car purchase, Your dedicated attention and professionalism made what could have been for the outstanding customer service I received during my recent car purchase, Your dedicated attention and professionalism made what could have been an overwhelming decision-making process a truly seamless and enjoyable one. Special thanks to Poli whose expertise and friendly demeanor went far beyond my expectations. Poli's in-depth understanding of each model's features and nuances was instrumental in guiding me to make the right choice. I am thoroughly impressed by the entire the entire teams genuine care and the effort which was evidently woven into every stage of my experience at your dealership. Your collective efforts didn't just sell me a car; they instilled me with the confidence and peace of mind that I was making the right investment for me. Please accept my heartfelt appreciation for a job exceptionally well done. Your commitment. to excellence has certainly earned my respect and loyalty. I will unreservedly recommend your dealership to friends and colleagues in the future, all thanks to your incredible service and hospitality. Warm regards, Bernard S. Harris More

Ahmed really made the entire process enjoyable and satisfying. And so did everyone else that I happened to encounter from the financial person to the custodian. satisfying. And so did everyone else that I happened to encounter from the financial person to the custodian. More

Very skilled sales person. He recognized my intelligence and never insulted it. I thought the offer he gave me was reasonably fair. I made a counter and he came back asking He recognized my intelligence and never insulted it. I thought the offer he gave me was reasonably fair. I made a counter and he came back asking for 1K more. I assented to that. More

The dealership was clean, beautiful, and comfortable. The people were professional and pleasant to deal with, and all went off without a hitch. All the same, there was evidence that this was a new loca The people were professional and pleasant to deal with, and all went off without a hitch. All the same, there was evidence that this was a new location that was working hard to get off the ground, but operations were not as polished as they could have been. Still, there was nothing that would discourage me from recommending Genesis of Northwest San Antonio to my dearest friends and family as I'm sure that in short order any minor rough spots will become polished. More

It was an Amazing experience visiting Genesis NW and see the variety of cars available. Also I want to give Ahmed a five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for his excellent customer service, who was very helpful to show me th the variety of cars available. Also I want to give Ahmed a five ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for his excellent customer service, who was very helpful to show me the cars and make my shopping experience wonderful 🥇. Thank you Ahmed . More

Jerry was super helpful and customer service was 10+++! Car was ready ahead of schedule. Thank you! Car was ready ahead of schedule. Thank you! More

Great overall purchasing experience. All the staff were courteous and knowledgeable of the product. Beautiful dealership complex that was instrument in buying from NW Genesis and we di All the staff were courteous and knowledgeable of the product. Beautiful dealership complex that was instrument in buying from NW Genesis and we did not want to purchase from a combination Hyundai/Genesis store. More

Because I got there at 10:00 and talked to a service member about my issues aboit my car. I asked how lon it would take and told him that if was going to long I would rather be dropped off. It was three member about my issues aboit my car. I asked how lon it would take and told him that if was going to long I would rather be dropped off. It was three hour later before I talked to someone in management. At that time my car was finished with the roters and had to schedule an appointment for my none working 12v plug. Other then that customer sever is great. More