Genesis of Northwest San Antonio

A premium experience from start to finish! Hunter and Ken were extremely knowledgeable and helpful! Hunter and Ken were extremely knowledgeable and helpful! More

We have followed the same salesman through many dealerships but had the worse experience here. This team was not honest nor transparent with us, continued to give excuses as to why it took a week dealerships but had the worse experience here. This team was not honest nor transparent with us, continued to give excuses as to why it took a week for us to receive electronic copies of our purchase, and even then we had to AGAIN request the CarFax that gave us the true story in the vehicle we purchased. Have sought legal advice on how to proceed. We were promised a clean car, but that’s just not the case. More

Everyone's really friendly. I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not I appreciate the staff greeting me and keeping me updated on the status of my vehicle. The facility is impressive. I like the decor very elegant, not mention the restroom which has an amazing view of what looks like a garden. However, the waiting area's large window, while offering a pleasant view, presents a significant challenge due to direct sunlight. The windows brightness make it uncomfortable. The absence of blinds makes it an issue, impacting both customers and staff. More

Went in for a buff on side panels, and a rattling noise in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happen in the back. Mechanic/Technician sends me a video of stating it’s a tool box I have in the back. When I clearly told my service advisor it was happening in the back. No questions were asked to find out the whole situation or problem. I would hope a premium luxury vehicle/dealership would provide that. I also told my service advisor that I was running low on coolant Basically to summarize it seems like there is not a lot of effort happening when it comes to servicing the vehicle. I had just went into service in December 2024 and was told everything looks great and no even 2-4 weeks later I was told car needs an alignment. Overall I am highly disappointedly with quality of care and service. More

Best service I’ve ever had! Quick and the advisor was amazing. Also that cashier was nice. Quick and the advisor was amazing. Also that cashier was nice. More

Dealership was clean throughout and everyone was attentive to my needs especially my service provider who went above and beyond. He even gave me a tour of the facility and helped me with getting sit attentive to my needs especially my service provider who went above and beyond. He even gave me a tour of the facility and helped me with getting situated while waiting for my vehicle to be serviced. A++++ More

Shane and finance dept were awesome to work with. No pressure and very knowledgeable. Thank you. No pressure and very knowledgeable. Thank you. More

Exceptional customer service. Jordan kept in touch on a regular basis to ensure I wasn't forgotten while I was in search of a new vehicle. He was very knowledgeable whenever I ha Jordan kept in touch on a regular basis to ensure I wasn't forgotten while I was in search of a new vehicle. He was very knowledgeable whenever I had questions regarding the GV80 to help in my decision making. More

Beautiful place. Great service. Loved it. The service department were courteous and positive. Keep up the good work Great service. Loved it. The service department were courteous and positive. Keep up the good work More

I recently lease a G80e. I negotiated the deal over the phone and went to the dealership to close. I worked with Tyler and had a very good experience. Very nice dealership an I negotiated the deal over the phone and went to the dealership to close. I worked with Tyler and had a very good experience. Very nice dealership and an easy non pushy sales experience. Highly recommend. More