Genesis of Northwest San Antonio

Jerry was super helpful and customer service was 10+++! Car was ready ahead of schedule. Thank you! Car was ready ahead of schedule. Thank you! More

Great overall purchasing experience. All the staff were courteous and knowledgeable of the product. Beautiful dealership complex that was instrument in buying from NW Genesis and we di All the staff were courteous and knowledgeable of the product. Beautiful dealership complex that was instrument in buying from NW Genesis and we did not want to purchase from a combination Hyundai/Genesis store. More

Because I got there at 10:00 and talked to a service member about my issues aboit my car. I asked how lon it would take and told him that if was going to long I would rather be dropped off. It was three member about my issues aboit my car. I asked how lon it would take and told him that if was going to long I would rather be dropped off. It was three hour later before I talked to someone in management. At that time my car was finished with the roters and had to schedule an appointment for my none working 12v plug. Other then that customer sever is great. More

The salesmen were very helpful, informative and respectful. We appreciate their willingness to assist us in this major purchase. respectful. We appreciate their willingness to assist us in this major purchase. More

JC is amazing always very knowledgeable and helpful. He was able to tell me what was wrong with my vehicle. solve the problem and get me back on the road. He was able to tell me what was wrong with my vehicle. solve the problem and get me back on the road. More

They delivered on their promise made on the phone. Friendly staff who were willing to work with me Friendly staff who were willing to work with me More

I really loved the personal attention I received from everyone there. Very nice atmosphere as well. everyone there. Very nice atmosphere as well. More

I am happy with the service i received. They always take the time to listen to any concerns i have. They always take the time to listen to any concerns i have. More

The information and advice given by the salesman was outstanding, above excellent. The final purchasing, pick up and paper work were terrible. The checking out process was inefficient, disorderly and outstanding, above excellent. The final purchasing, pick up and paper work were terrible. The checking out process was inefficient, disorderly and monotonous. We had money in hand, ready to purchase and go but were delayed at every turn. The person making the last paper signing system made it very annoying and unnecessarily time consuming. Over all, "The right hand didn't know what the left hand was doing". More

Shane (Sales) was very impressive. He was pleasant and attentive. After our initial test drive we told him what interior color we wanted for our prospective vehicle (which was not av He was pleasant and attentive. After our initial test drive we told him what interior color we wanted for our prospective vehicle (which was not available on the lot at that time); he kept a lookout and promptly called us when an appropriate vehicle became available. He had excellent knowledge of all the vehicle's "bells and whistles" (which takes a great deal of effort to learn), and was able to answer our questions. He was very polite, and never "pushy". In short, he was a real pleasure to deal with. He is an asset to your organization. Israel (Business Office) was also very pleasant to work with. He has excellent knowledge of all the involved paperwork and ability to explain it. He led us through the paperwork process in a very pleasant and efficient manner. From a dealer management perspective I should note that he is also a very effective salesman for your extended warranty plans - very informative, but not pushy. I also met the Service Manager (I regretfully don't recall his name). He took the time to show me the shop and talk about the servicing process. The dealership facility is extremely well-done and very impressive. More