Genesis of Northwest San Antonio

Becky and I were amazed by the warm, professional experience we had from Hunter, Ken and Sharon!! This experience was more than we had hoped for from Genesis when we first hear they were opening stan experience we had from Hunter, Ken and Sharon!! This experience was more than we had hoped for from Genesis when we first hear they were opening stand-alone Genesis dealerships!! The eforts of all were greatly appreciated!! More

Check-in was seamless. Everyone was courteous. Person who called to inform me that service was requires, told me service should take about a half hour, but it was an hour Everyone was courteous. Person who called to inform me that service was requires, told me service should take about a half hour, but it was an hour and 15 minutes. Andrew Roth was helpful in trying to keep me updated and speed things up. Overall, it was a good experience. More

I scheduled an appointment to look at a specific car. After I drove that car and found out some specifics that it was a loaner car. I chose to look at a different car that my wife had noticed. He sales p After I drove that car and found out some specifics that it was a loaner car. I chose to look at a different car that my wife had noticed. He sales person did not miss a beat and got that car ready for me to test drive and I ended up purchasing it. More

Friendly and very helpful. They are very knowledgeable and have a great selection of new and used vehicles at great prices. They are very knowledgeable and have a great selection of new and used vehicles at great prices. More

Jerry was there to greet me when I pulled up and had all my information for the repair. This made the check in process much quicker. He also kept me updated while I waited in the service lounge area. Coff my information for the repair. This made the check in process much quicker. He also kept me updated while I waited in the service lounge area. Coffee machine was excellent! More

Shane Monroe, Salesman, was knowledgeable, courteous and welcoming. Shane sat with me and went over every detail of the new vehicle. I left the dealership with a good understanding of my new GV70. Shane welcoming. Shane sat with me and went over every detail of the new vehicle. I left the dealership with a good understanding of my new GV70. Shane has since followed up with me to offer his assistance with any answers to questions I might have. Thus, Shane knows how to provide great customer service. Andrew Roth, Sales, was very knowledgeable and very organized in handling the paperwork of the sale. Andrew went over every detail of the documents and all were organized in such a way to make it easy for me to understand, I left with an organized final package. Also, Andrew is very welcoming and kind, Lastly, the dealership is beautiful and very clean. The atmosphere is comfortable. More

Service of the vehicle was good. They tried to upsell services that were not necessary on a vehicle with 29000 miles according to Genesis G90 Ultimate maintenance schedule. What They tried to upsell services that were not necessary on a vehicle with 29000 miles according to Genesis G90 Ultimate maintenance schedule. What got me upset was the condition of the vehicle post service. There were splatters of fluid in the engine bay and greasy fingerprints and smudges inside and outside the vehicle. I had them wipe down the engine bay but it still showed signs of careless work. The white leather interior front seat, door handles inside, switches, and seat adjustment knobs were soiled with grease or oil. So I spent an hour cleaning inside and out when I got home. As you probably guess by now I keep my vehicles in pristine condition and was very disappointed. Perhaps someone who does not care much about their car would be ok with this but I am not. When I checked in the representative said we normally offer a free wash but your car does not need it. I agreed. Prior to driving away after service when I pointed out the above issues, they offered a free wash but I declined as at that point I was not happy and did not have more time to wait. I will not return to this dealership unless there is improvement in their care of vehicles handed in for service. More

Mr. Monroe, was very professional, very courteous, knew the product. Enjoyed spending my money with him. Mr. Flynn, did what finance guys do. Hard sell. I am in process of cancelling the extended warran the product. Enjoyed spending my money with him. Mr. Flynn, did what finance guys do. Hard sell. I am in process of cancelling the extended warranty he sold me at closing as he has not explained or compared that one to the Hyundai extended warranty. Cancelling g and getting a refund turns out to be a 2 month process which is ridiculous. More

Jordan was excellent overall. Easily available and kept us updated made it easygoing. The process was very relaxing. He educated us about the car well Easily available and kept us updated made it easygoing. The process was very relaxing. He educated us about the car well More

My service provider was professional and all staff were courteous and pleasant and the maintenance was completed efficiently. courteous and pleasant and the maintenance was completed efficiently. More