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Genesis of Naples - Service Center

Naples, FL

4.6
421 Reviews

421 Reviews of Genesis of Naples - Service Center

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September 05, 2025

Total pros and always helpful and most of all honest! ! I would be happy to tell all my friends to please consider. More

by JOEANDSUSAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Genesis of Naples responded

We look forward to serving you again in the future! Thank you for choosing Genesis of Naples and for sharing your support with us online!

September 05, 2025

I came in to make an appointment for an annual check up, however they were able to do it the same day with minimal waiting! It was great! More

by margaretagnello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Genesis of Naples responded

Margaret, we're so glad we could assist you promptly at Genesis of Naples! Safe travels, and we hope to see you again!

September 04, 2025

Everything was handled a number one first class manner. Thanks for your great car service More

by NEDBENTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Mack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Linda Midlam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richeka "Ricky" Providence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alejandra Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Genesis of Naples responded

Thank you for the kind words for our Genesis of Naples team! See you next time!

August 31, 2025

I always have a great experience at Tamiami Genesis. Courteous, professional, honest, prompt, and thorough. More

by Jasdbrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pawel - always awesome
Sep 02, 2025 -

Genesis of Naples responded

Thank you for sharing your consistently positive experiences, and thank you for choosing Genesis of Naples! See you next time!

August 30, 2025

Friendly, informative, easy to communicate and fast response.Would not hesitate to recommend this dealership and Jorge as a service representative. More

by lewnheatherl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2025 -

Genesis of Naples responded

Thank you so much for sharing your fantastic feedback about Jorge and the rest of the team! We appreciate your business and look forward to seeing you again at Genesis of Naples.

August 30, 2025

The speed and quality of work was very good, as was the communication. The temporary waiting room arrangement was not a comfortable option. More

by GLSTEINER57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not recall the employee’s name
Sep 02, 2025 -

Genesis of Naples responded

Thank you for the feedback! We're pleased you were happy with our speed, quality, and communication. We'll work on improving the temporary waiting area. We hope to welcome you back to Genesis of Naples!

August 29, 2025

Absolutely the worst service experience have had at this dealership in 3 years. After a routine service which included tire rotation, when driving home the car pulled to the right. They obviously did not More

by SSMEND24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge Sierra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2025 -

Genesis of Naples responded

It's disappointing to hear about your recent service experience, especially after having positive ones in the past. We strive for thorough and honest assessments, so it's concerning that you felt pressured into unnecessary purchases. We'll be sure to discuss this with our team to improve our processes for the future. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

August 28, 2025

JC always takes great care of me and my now 2 GV70's. Well done. More

by MAMBLER0
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2025 -

Genesis of Naples responded

We really appreciate you taking the time to leave JC and Genesis of Naples this awesome review, thank you!

August 27, 2025

Great service appointment! Pawel was awesome as usual!. He needs a raise! Awesome customer service! More

by kb-N-line
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki
Aug 27, 2025 -

Genesis of Naples responded

Thanks for the great review and trust in our team at Genesis of Naples! Safe travels ahead!

August 26, 2025

Excellent service, car was serviced and I was able to have a loaner till the service was complete. I was informed of the progress. More

by patiwyllie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Genesis of Naples responded

Thank you for your trust in Genesis of Naples! We are so pleased you received excellent service. See you next time!

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