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Genesis of Naples - Service Center

Naples, FL

4.5
72 Reviews
Call Service Center (239) 325-1999

72 Reviews of Genesis of Naples - Service Center

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December 11, 2024

Had my tires rotated yesterday. After the driver returned my car received an alert saying my back tires had very low pressure. so much for the 9 point inspection. They didn’t ev More

by PSROX
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JC Davies
Report | Print
Dec 11, 2024 -

Genesis of Naples responded

It's disappointing to hear about the oversight of checking your pressure during your tire rotation. We strive for thoroughness in our inspections, yet it seems we fell short this time. Please reach out so we can address this issue promptly and ensure everything is up to standard. Thank you, Joy Zellers-Rautenkranz - Operations Manager (239) 325-1999 ext. 3231 genesismanager@gotamiami.com

December 11, 2024

They went WAY above and beyond , they didn't have to, but they did. They are #1 in my "book". Thank you More

by DPMAGSUMBOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vinnie Incorvaia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Abraham
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Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that our team at Genesis of Naples exceeded your expectations! Your kind words mean a lot, and we're thrilled to be #1 in your book. Thank you for choosing us!

December 10, 2024

Peter is friendly ,helpful and knowledgeable. Overall the staff was very courteous despite how busy the service department was. A very pleasant experience for my first time. Thank you! More

by SHMCMATOLLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in service
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Dec 10, 2024 -

Genesis of Naples responded

We're delighted to hear that Peter and the team at Genesis of Naples made your first visit a pleasant one! Thank you for sharing your experience with us.

December 08, 2024

Nice professional service and communication. Peter is an excellent service rep. and I appreciate a comfortable clean environment to wait. More

by cnicholson65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Schwoerer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : peter franks
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Dec 11, 2024 -

Genesis of Naples responded

Thank you for the kind words! We're delighted to hear that Peter and our team at Genesis of Naples provided a comfortable experience. We appreciate your support!

December 08, 2024

JC did an excellent job during my last service appointment. Great on communication and keeping me up to date a to its progress. A keeper for sure. More

by GAKOCH58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that JC provided excellent service and kept you informed throughout your appointment at Genesis of Naples. Thank you for sharing this positive feedback!

December 07, 2024

JC did another outstanding job and orchestrating the service with the loaner- always a pleasant experience:) More

by ride2xs
Recommend Dealer
Yes
Employees Worked With
JC @service
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Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that JC provided another outstanding service experience at Genesis of Naples! Thank you for sharing your positive feedback, and we look forward to serving you again.

December 07, 2024

Peter is an asset! Organized, professional, communicative, friendly, kind and caring - he has earned my trust! ***** More

by tommyfrange
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
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Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that Peter made such a positive impression during your visit to Genesis of Naples! Thank you for sharing this wonderful feedback, and we look forward to serving you again in the future.

December 07, 2024

Excellent Service! Friendly, efficient and caring! Unexpected flat tire, came in same day, New tire in an hour! More

by jv_marti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Report | Print
Dec 11, 2024 -

Genesis of Naples responded

JV, we're delighted to hear that our Genesis of Naples team was able to assist you quickly and efficiently with your tire issue. Thank you for sharing your positive experience!

December 05, 2024

Service was completed professionally and timely. Service technicians were very informative as to services required. More

by bob.ellis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel, Peter, J.C.
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Dec 11, 2024 -

Genesis of Naples responded

We're delighted to hear that our service technicians at Genesis of Naples provided you with professional and timely assistance. Thank you for sharing your experience!

December 04, 2024

Very satisfied with work done - wait time was 2 hrs for oil change and tire rotation but it is busy season in Naples and was not surprised by wait time More

by chuckvuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter
Report | Print
Dec 11, 2024 -

Genesis of Naples responded

Thank you for your patience and understanding during the busy season at Genesis of Naples. We're glad to hear you're satisfied with the work done, and we appreciate your feedback!

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