Genesis of Naples - Service Center

Wonderful service. I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it I had discoloration on the silver trim around all of my windows. It wasn't a recall, but they took my car in and replaced all of the trim and now it is all shiny and like new. So happy that they didn't give me a difficult time, just did what they should have. More

i was not happy that I had A tire guarantee I informed the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I h the sales that it was in my set of console. He said he couldn’t find it after I paid and left sure enough that was a guarantee he was in there so I have to apply online to get reimbursed for the money all these dealerships want to sell these guarantees but another dealership that you didn’t buy the car I don’t want to represent it or take care of you. Is it my fault that you get a better deal at another dealership close by? I experienced the same problem with Mercedes-Benz cause I bought a new Mercedes-Benz years ago in Fort Myers and got the same type of service in naples I expected more from Genesis. Thank you. More

Nicely done! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! Fast, courteous and efficient. . Doesn’t hurt that the coffee is good, too! More

Service advisor Jjc was great. Work was finished right when he said it would be Work was finished right when he said it would be More

My Service Advisor was great. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department. They did regular maintenance and fixed a nagging problem. They kept me informed of the progress. All in all, a good trip to the Service Department. More

Professional service Good communication I like the reminders they sent a week before the scheduled service reminders they sent a week before the scheduled service More

we just bought new genesis gv70. our sales rep Rob Reilly made the experience simple & pleasant. he was professional, frendly & extremely responsive. we feel like we got an excelle our sales rep Rob Reilly made the experience simple & pleasant. he was professional, frendly & extremely responsive. we feel like we got an excellent car for an excellent value. thanks, rob! More

People were really helpful but the entire area was very chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other n chaotic. It appeared as if they were understaffed and overbooked. There are limited options in this area to get my Genesis serviced. The only other nearby option had even worse customer service. More

Pawel is the best and I greatly appreciate his service for me!! I have dealt with him several times and EVERY time it is great. Thank you for me!! I have dealt with him several times and EVERY time it is great. Thank you More

Wonderful experience! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson! We will definitely be back for future purchases. We highly recommend Matthew for a salesperson! More