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Genesis of Naples - Service Center

Naples, FL

4.6
386 Reviews

386 Reviews of Genesis of Naples - Service Center

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July 24, 2025

Noted significant positive changes in the past year, Bringing the car for service is not the pain it once was at this dealership. More

by FMSWIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
J C Davies
Jul 25, 2025 -

Genesis of Naples responded

We're pleased to hear you've noticed and appreciated the improvements at Genesis of Naples! Thank you for choosing us!

July 23, 2025

This is an awesome service that I highly recommend for anyone!! They are extremely courteous and professional and keep you updated throughout the entire process. More

by wendemeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Genesis of Naples responded

Thank you for your thoughtful review! We're thrilled to hear our team kept you informed and well taken care of during your visit. We look forward to seeing you again at Genesis of Naples!

July 19, 2025

Great Dealership. Staff are always friendly and courteous. The concierge service is a great benefit to owning a Genesis. Service area does what they say they will d More

by Happy Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Genesis of Naples responded

Thank you for your business and your kind words about our team! We appreciate your support and look forward to seeing you again at Genesis of Naples. Safe travels!

July 19, 2025

My Genesis Service Advisor, Peter Franks, is the best. Peter is a straight-forward professional who stays on top of each service request and keeps things moving. Nice work! Thank-you Peter. More

by billk0448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Jul 22, 2025 -

Genesis of Naples responded

Bill, thank you for sharing your review of Peter! He works hard to ensure that his clients' expectations are met and he will appreciate your feedback. We look forward to your next visit to Genesis of Naples!

July 18, 2025

The valet service was great! JC did an exceptional job. Would use the valet service again. More

by brittneyrussell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Jul 21, 2025 -

Genesis of Naples responded

We are glad to hear that JC provided such exceptional service and that you enjoyed the valet service. Thanks for choosing Genesis of Naples!

July 18, 2025

They provide great service in a timely manner, it’s always easy to set appointments with them More

by fruscioned
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Genesis of Naples responded

We are so happy that our Genesis of Naples team delivered an excellent experience. Thank you for your kind words!

July 17, 2025

JC was very professional. Efficient and attentive. Service was thorough. Car returned clean and timely. More

by nericiccarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Rautenkr - JC
Jul 18, 2025 -

Genesis of Naples responded

Your kind words about JC and our service team are greatly appreciated! Thank you for choosing Genesis of Naples and for sharing your feedback.

July 17, 2025

Quick, polite, and professional service. Staff returned my car quickly. And, it was returned clean. More

by Mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Jul 17, 2025 -

Genesis of Naples responded

Thanks so much for the review. We look forward to your next visit to Genesis of Naples!

July 16, 2025

The device department for Genesis took care of my vehicle after several bad experiences with the Ft. Myers Genesis dealership. I will never go to Ft. Myers Genesis again. Genesis of Naples has employees that More

by bowhunter4815
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter
Jul 16, 2025 -

Genesis of Naples responded

Your feedback is greatly appreciated! It is terrific to hear that our team stepped up and earned your business. Thank you from all of us at Genesis of Naples!

July 16, 2025

Excellent service including sales and finance. I will return when I need another car and maybe a Genesis. More

by diannekimber
Recommend Dealer
Yes
Employees Worked With
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Genesis of Naples responded

Dianne, thank you for trusting the Genesis of Naples team with your business and your five-star review! We wish you many safe miles and we hope to work with you again down the road.

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