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Genesis of Naples - Service Center

Naples, FL

4.5
331 Reviews

331 Reviews of Genesis of Naples - Service Center

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March 12, 2025

Friendly, courteous, personable and quick The dealership is well-organized and when I’m in for service, they either have a loner to give me, or, if out of those—-provide Uber service to and from More

by moirajean1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki is great.
Mar 12, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Genesis of Naples! We're delighted to hear that our team provided friendly and efficient service, along with convenient transportation options. We look forward to serving you again in the future!

March 12, 2025

I drive from Weston all the way to Naples just to get service at Genesis of Naples. Great people all around. The relación and service quality by people like Pawel Bartnicki makes drive there Avery time. More

by jasanchez52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Mar 13, 2025 -

Genesis of Naples responded

Thank you for making the trip to Genesis of Naples! We're delighted to hear that Pawel and our team make it worth your while. Safe travels, and we look forward to seeing you again!

March 12, 2025

Great service. Professional. Efficient. Polite. Knowledgeable great dealership. They should let clients know in advance that there is a charge for using a credit ca More

by 1226nz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pete
Mar 13, 2025 -

Genesis of Naples responded

Thank you for the feedback on your experience with Genesis of Naples! We're glad to hear that our team provided great service. We appreciate your comments regarding the credit card fee. We have made sure that this information is posted prominently so that our customers are kept aware and that there are no surprises upon payment.

March 10, 2025

Courteous service, professional. Had to wait too long for an ordered part. No loaner available. More

by EPDVORAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel
Mar 10, 2025 -

Genesis of Naples responded

Thank you for sharing your experience at Genesis of Naples. We appreciate your patience with the parts order and five-star review.

March 10, 2025

Excellent service JC the service rep was superb his attention to details was above and beyond my expectations More

by ANTHONYPARATO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
Mar 10, 2025 -

Genesis of Naples responded

We're delighted to hear that JC provided excellent service and exceeded your expectations at Genesis of Naples, Anthony. Thank you for sharing this wonderful feedback!

March 09, 2025

I had a good experience with Genesis of Naples this past week. Thank you very much. More

by tom@sirgrout.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Genesis of Naples responded

Thanks so much, Tom. We look forward to your next visit to Genesis of Naples!

March 08, 2025

JC in service is young and a real pro. I hope he'll be around with them a long time. He has a good future ahead of him. More

by gailnorthstar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Mar 10, 2025 -

Genesis of Naples responded

Thank you for recognizing JC's professionalism at Genesis of Naples! We're proud to have such talented individuals on our team and appreciate your support. Looking forward to serving you again in the future!

March 08, 2025

Always professional! Extremely knowledgeable! Great attention to the needs of the customer! Always on time! Pavel, Peter, and JC are superb!! More

by Charleskrulak
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pavel, Peter, JC…all superb!
Mar 10, 2025 -

Genesis of Naples responded

Charles, we're delighted to hear that Pavel, Peter, and JC provided you with such a professional experience at Genesis of Naples. Thank you for recognizing their efforts!

March 08, 2025

Professional services and friendly personnel provided in a clean environment. Use of Uber was appreciated. More

by JUDYHREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Franks
Mar 10, 2025 -

Genesis of Naples responded

Judy, we're delighted to hear you enjoyed the professional service and friendly atmosphere at Genesis of Naples. It's great that our Uber option was helpful too! Thank you for your feedback!

March 08, 2025

Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richeka "Ricky" Providence
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the extended wait times and any inconvenience caused by our limited seating area. We're working on improving these aspects to provide a better experience, and we appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

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