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Genesis of Naples - Service Center

Naples, FL

4.5
272 Reviews
Call Service Center (239) 325-1999

272 Reviews of Genesis of Naples - Service Center

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February 02, 2025

It took 6 weeks for an appointment. That’s inexcusable. The same thing happened last year More

by STEVEWRIGHT48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Couldn’t remember name
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Feb 03, 2025 -

Genesis of Naples responded

We apologize for the unsatisfactory wait time. This is not the efficient service we strive to provide, and we will share your feedback with the team so that we can improve moving forward. Please reach out to me if you would like to discuss your comments further. Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 01, 2025

Pawel and the team at Genesis treat me like a Princess! !! Thank you for excellent customer service on my G70. More

by CHRISMINFLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartniki
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Feb 03, 2025 -

Genesis of Naples responded

Chris, we're delighted to hear that Pawel and the Genesis of Naples team made you feel special! Thank you for choosing us for your Genesis G70 needs.

January 31, 2025

Attentive staff, comfortable waiting area, speedy service, and great service advisor. Overall, a nice experience. More

by jwjones2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Genesis of Naples responded

We're delighted to hear that you had a pleasant experience with our attentive staff and comfortable amenities at Genesis of Naples. Thank you for sharing your feedback, and we look forward to serving you again!

January 31, 2025

It always a great experience, great employees very polite and knowledgeable, hey understand my need and concern. I definitely recommend this service center. More

by francisroy29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Camino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Ruis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2025 -

Genesis of Naples responded

Francis, we're delighted to hear that our team at Genesis of Naples provided you with a great experience. Thank you for recommending us!

January 28, 2025

Always professional. Great service. Always accommodating. Staff attentive and keeps you informed. Comfortable waiting area More

by bhance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexandra Celis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2025 -

Genesis of Naples responded

Bhance, thank you for the fantastic feedback! We're delighted to hear that our team at Genesis of Naples provided attentive service and a comfortable experience. We appreciate your support!

January 28, 2025

Peter was very well informed, explained the process, and was very understanding of this old lady. Thank you More

by ADUP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter in service dept desk
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Jan 28, 2025 -

Genesis of Naples responded

We're delighted to hear that Peter provided such a supportive and informative experience at Genesis of Naples. Thank you for sharing your kind words, and we're here if you need anything else!

January 28, 2025

KC was my service advisor and was great to work with. Nice areas for waiting. More

by bkcarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
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Jan 29, 2025 -

Genesis of Naples responded

Your kind review warms our hearts! Thank you from the Genesis of Naples Team.

January 27, 2025

Daniel was very knowledgeable about the car and answered all the questions we had. He went out of his way to accommidate us. More

by JERRY93
Recommend Dealer
Yes
Employees Worked With
Daniel Ortiz
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Jan 27, 2025 -

Genesis of Naples responded

Jerry, we're delighted to hear that Daniel provided you with such knowledgeable and accommodating service at Genesis of Naples. Thank you for sharing your experience!

January 27, 2025

The dealership was fair with their negotiations, and they were very good on explaining all the intricate parts of the car in the various devices to help you get the most out of the vehicle. More

by DONALDWEGENERDCPC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Sierra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Genesis of Naples responded

Donald, we're glad to hear that our team at Genesis of Naples provided clear explanations and fair negotiations. Enjoy getting the most out of your new vehicle!

January 26, 2025

I'm always treated with respect by the service staff. Service Advisor Pawel Bartnicki ensures I'm completely satisfied before leaving with my car. In Sales, Product Specialist, Arli Fritz has followed up More

by RD_ROGERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pawel Bartnicki, Arli Fritz
Report | Print
Jan 27, 2025 -

Genesis of Naples responded

Thank you for sharing your positive experience with us at Genesis of Naples! We're delighted to hear that Pawel and Arli have provided exceptional service and support. We appreciate your kind words and look forward to assisting you in the future!

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