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Genesis of Naples

Naples, FL

4.6
453 Reviews
The Genesis lineup is graced by three elegantly and expertly crafted sedans: the G70, G80, and G90. Each feature the kind of power, performance, and nimble handling that will take your driving experience to new heights. We invite you to explore the model that speaks to you and then contact us to schedule a test drive at your convenience. Beyond working closely with you to determine which Genesis sedan is perfect for your driving needs, we are also committed to helping you understand which financing package allows you to drive your new G70, G80, or G90 home on your terms, eschewing typical over-the-top sales cues in favor a sophisticated and streamlined purchasing experience.
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6780 Airport Rd N

Naples, FL

34109

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Showing 453 reviews

April 02, 2025

Mario was great to work with. He was very available, responsive and knowledgeable throughout the shopping and buying process. More

by kellyjschmidt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario Gil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Schipani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Genesis of Naples responded

Kelly, we're delighted to hear that Mario provided such excellent service during your experience at Genesis of Naples. Thank you for sharing this feedback!

April 02, 2025

JASON BORD, WHO RUNS THE DETAILING DEPT. , WAS AMAZINGLY HELPFUL. HE IS A TRUE PROFESSIONAL AND PLAYED A SIGNIFICANT ROLE IN MY TOTAL SATISFACTION WITH THE GENESIS OF NAPLES LOCATION. TONY More

by BYLLIEANN
Recommend Dealer
Yes
Employees Worked With
TONY CATALINA, SALES & JASON BORD, DETAILING DEPT.
Apr 02, 2025 -

Genesis of Naples responded

We're delighted to hear that Jason and Tony made your experience at Genesis of Naples exceptional. Your recommendation means a lot to us, and we'll be sure to share your kind words with the team!

April 02, 2025

Good respectful price negotiation. Checked back but not smothering. Good deal! Mike Colgan and Laura were a great team to work with! Great overall experience! More

by jadelex249
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Belliveau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lance Burdge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Genesis of Naples responded

We're delighted to hear that Mike and Laura provided a respectful and smooth negotiation experience at Genesis of Naples. It's fantastic to know you enjoyed working with our team, and we appreciate your feedback!

April 01, 2025

Your Review • 15 Word Minimum Ricardo Quintana, our salesperson was outstanding and a credit to your company. Ricardo excelled at building rapport, actively listened to our needs, explained everything More

by Coach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Remi Mendozzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with us at Genesis of Naples! We're delighted to hear that Ricardo provided exceptional service and went above and beyond to ensure a smooth process. Enjoy the new vehicle, and we're here if you need anything else!

March 31, 2025

The service and quality was excellent as always on my GV80. The only thing they forgot was to vacuum the car prior to returning it which was supposed to be part of the service. More

by ATHARRISCT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JC
Mar 31, 2025 -

Genesis of Naples responded

Thank you for your feedback. We're glad to hear that the service and quality met your expectations at Genesis of Naples. We apologize for missing the vacuuming and will ensure it's addressed in future visits!

March 31, 2025

Both Arlington (sales) and Eddie Gracia (sales manager) went beyond what we expected to make us happy with the purchase of our 2025 Genisis GV70. An outstanding dealership experience! More

by MARCEL4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arlington Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Genesis of Naples responded

Marcel, we're delighted to hear that Arlington and Eddie exceeded your expectations at Genesis of Naples. Enjoy your new 2025 Genesis GV70!

March 30, 2025

The dealership was very inviting and friendly greeting. The interior seriously needs and overhaul. It is not customer friendly, the music was terrible, no where to get a water or snack after hours purchasi More

by Suedean
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Colgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Genesis of Naples responded

Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear that our team made a positive impression, and we appreciate your suggestions regarding the interior. Your input is valuable as we strive to enhance our facilities and provide an exceptional experience for all customers. We look forward to welcoming you back in the future!

March 29, 2025

Sales department especially Drew is the best The service department is the worst. Had my car hostage for three months for a one hour fix on my air conditioner never could get feedback of status and More

by PEEFISH
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Genesis of Naples responded

It's disappointing to hear about your experience with our service department. We strive for clear communication and timely repairs, so it's concerning that we fell short in this instance. Your feedback is valuable, and we'll address these issues internally to improve our customer service standards. If you'd like to discuss this further or have any questions, please reach out at your convenience. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

March 29, 2025

Drew was knowledgeable, understanding and resourceful. He made the purchase seamless and easy. I have recommended him to my friends. We would not have made this purchase without his guidance. More

by ectomy5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drrew Jiras
Mar 31, 2025 -

Genesis of Naples responded

Thank you for sharing your experience with Drew and the team at Genesis of Naples! We're delighted to hear that his expertise made your purchase smooth and enjoyable. We appreciate the recommendations, and we're here if you need anything in the future!

March 29, 2025

Tony was helpful and made sure he satisfied our needs. He made the process seamless. More

by cmb3808
Recommend Dealer
Yes
Employees Worked With
Anthony "Tony" Catalina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2025 -

Genesis of Naples responded

We are so glad that Tony was helpful at Genesis of Naples. Thanks for sharing and leaving us a five-star review!

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